Senior Service Designer

Senior Service Experience Designer page is loaded## Senior Service Experience Designer remote type:
Hybrydowylocations:
Home-Based - GBRtime type:
Zatrudnienie w pełnym wymiarze godzinposted on:
Opublikowano dzisiajtime left to apply:
Data zakończenia: 24 lutego 2026 (można jeszcze aplikować przez 6 dni/dzień)job requisition :
Senior Service Designer   Fixed Term Contract until 1st Oct 2026  Home-based    At Capita, we are building a modern, joined up learning ecosystem for our client - spanning digital and face to face delivery, data, and evaluation - so people can learn faster and prove what works.
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* Job title:

** Senior Service Experience Designer
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* Job Description:

** We’re hiring
** senior*
* ** service designers
** to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology.
** What we are looking for:
*** Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems
* Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
* Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues through user-centered methods.
* Familiarity of GDS, design thinking, UCD methodologies and principles, as well as social sciences
* Strong understanding of quantitative and qualitative research methods, conducted in person and remotely.
* Strong understanding of the diversity of users and the need to make services, products, policies and designs usable and accessible for everyone.
* Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences (external and internal clients).
* Applies active listening and emotional intelligence whilst communicating to colleagues and clients to build effective interactions.
* Champions collaboration between stakeholders who share common objectives.
* Plans, schedules and monitors work to meet time and quality targets.
* Rapidly absorbs new information and applies it effectively.
* Comprehend corporate processes, ways of working and shares a positive outlook.
* Maintains awareness of developing technologies and their application and takes some responsibility for driving own development.

Driven and possess the skills to perform effectively both as an individual contributor and collaboratively in a group setting

You’ll work across Core Skills and Specialist pathways, test with real users, and improve continuously through evidence and feedback. If you thrive on complex, multi‑team challenges and want to make public services better for everyone, we’d love to hear from you.
** What you’ll be doing:
*** Collaborate with designers, product managers, developers, business analysts and other stakeholders to execute design solutions that align user and business needs and technical constraints in an agile environment.
* Facilitate and analyse journeys, map out processes, and share insights with the team to optimise user experience efficiently.
* Present and share findings with the wider team in an engaging and collaborative manner, simplifying complex information into visual formats to enhance stakeholders’ / end users’ understanding of the service and identify opportunities for improvement.
* Plan, design and facilitate collaborative stakeholder and/or customer workshops that support and drive the project forward.
* Utilise design thinking to solve complex business and user problems to help set direction.
* Embed good practices within teams and ensure quality of design delivery. Advocate inclusive practices and help teams design and deliver accessible services that work for all users.
* Conduct user research, perform data-driven analysis, use evidence-based design methods and shares findings to the relevant teams.
* Facilitate co-creation by building successful teams and engaging stakeholders.
* Supports synthesis of research and the creation of insights, reports and…