Service Designer - SC Clearance - Remote

Service Designer - MUST HAVE SC CLEARANCE - Remote - 7 months+ / RATE: £568 per day inside IR35

One of our Blue Chip Clients is urgently looking for a Service Designer.

For this role you can work remotely.

• Active SC required. Service Designer with extensive experience in the Public Sector, and with Government Digital Services.
• Lead the service design of end-to-end services that meet user needs and deliver policy intent.
• Lead the service design of user‑centred services, ensuring accessibility and usability across digital touchpoints and service journeys.
• Map and analyze complex service ecosystems, identifying pain points, opportunities, and dependencies.
• Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user‑centred design.
• Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow).
• Map existing systems and processes (online and offline), using verified information to provide evidenced as‑is.
• Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy‑to‑understand format.
• Facilitate workshops and co‑creation sessions with stakeholders and users.
• Align service design with organisational goals, technical constraints, and delivery capabilities.
• Advocate for user‑centred and inclusive design practices across the organisation.
• Support the development of service strategies and roadmaps for transformation.
• Track pain points outside of scope of current delivery for future consideration.
• Mentor and guide less senior service designers and contribute to the wider design community.
• Ensure services are designed for scalability, sustainability, and continuous improvement.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.