Delivery Excellence

Job Title:

Delivery Excellence

Experience:

7-8 Years

Work Location:

Chennai

Experience & Qualifications

7-8 years of relevant experience in Delivery Excellence role for IT services and support projects

Experience in planning and conducting internal quality audits and risk reviews

Ability to Identify operational, process-level, and financial risks in projects.

Ability to conduct process-related training and awareness sessions

Experience in facilitating process implementation across projects

Strong understanding of SLAs/KPIs/Metrics for IT and ITES projects

Strong analytical, communication, and interpersonal skills

Ability to work effectively with Cross Functional teams at all levels

Ability to work independently; work-from-office role based in Chennai

Proficient in MS Office tools, basic computing, Excel, and Power Point

Key Responsibilities

Lead quality initiatives, certifications, and audit cycles

Facilitate process implementation and conduct training sessions

Perform Risk reviews and quality audits

Collect, analyze, and publish process metrics and insights

Identify and recommend process improvements

Conduct risk assessments and provide early warning reports

Required Skills

Strong understanding of Delivery Excellence and Quality Control concepts

Good knowledge and hands-on experience with ITIL, ISO 9001, and CMMI.

Excellent analytical, communication, and interpersonal skills

Ability to collaborate across all organizational levels

Self-driven and capable of working independently

Proficient in MS Office tools, such as Excel, Power Point

Proficient in using AI Tools