Senior Solutions Architect

Senior Solutions Architect page is loaded## Senior Solutions Architect locations:
UK, Work at Home, GBtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
March 2, 2026 (12 days left to apply) job requisition :
R1701749

Job Title:

Senior Solutions Architect

Job Description Concentrix is looking for a progressive and forward-thinking EMEA Solution Architect to design and develop innovative technology-led, multi-channel customer management solutions for prospective and current clients. As a EMEA Solution Architect, you are pivotal within the sales process, acting as the design lead to translate client requirements into operational and commercially attractive, differentiated, and compelling solutions. Whilst not having any direct line management accountabilities, this is a senior role, and you will be required to lead virtual teams for each opportunity comprising of managers from multiple disciplines across the organisation.

As a EMEA Solution Architect you will use your solution and operations experience, passion for communication and awareness of the importance of differentiated solutions to champion our team across Concentrix Group, identifying opportunities for engagement and value add solutions.
** Main Accountabilities
** Solution Design  
● Understand and contribute to sales strategies to ensure identified ‘win strategies’ are embedded into the developed solutions.  
● Development of compelling, differentiated and commercially attractive solutions in response to identified client needs and requirements.  
● Lead, Manage and support workstream SMEs ensuring all solution activities are created innovatively, efficiently, and cost-effectively.  
● Identification of improvements within existing client solutions to drive efficiencies and cost savings delivered through the integration of technology, analytics, processes, people and customer experience.  
● Ownership and accountability of end-to-end solution development, ensuring all client requirements are met and the proposition exceeds clients requirements.  
● Generating solution requirements for handover to delivery teams for proposals that result in the awarding of new contracts. This includes key documents such as the Business Requirements Document (BRD)/(SID), Technical Specifications and Statement of Work (SoW)  
● Ensures the appropriate governance and sign-off are achieved for solution design and commercial approval for all client opportunities.
** Client Engagement*
* ● Engaging with the client to ensure that their needs and requirements are fully understood and documented.  
● Ensuring that we understand both the current state and desired end state for the part of their business that we are supporting through our solution.  
● Participate in the presentation of solutions to clients as part of the opportunity development.
** Solutions Process and Resources*
* ● Owning and continuously improving the processes, documentation, tools and methodologies used to facilitate the design of award winning, tech-led solutions.  
● Ensuring that the effort taken to develop and propose solutions reduces over time through the management of knowledge, learning and the maintenance of a library of reusable content.  Proposal Development  
● Production of a ‘Best in class’ solution content for proposal documents and presentations (note where the bid or proposal team are involved, the Bid and or Proposal Manager has overall accountability for content collation, document design and final draft)  
● Ensuring high-quality proposal development, with an exceptional eye for detail to ensure best-in-class proposal output using industry-standard tools such as MS Office and other tooling as required.
** Leadership and Stakeholder Management*
* ● Leading virtual teams of subject matter experts, ensuring that they fully understand the client requirements and can provide the quality of input and output necessary for you to design a winning solution.  
● Facilitating Solutions Workshops in a way that motivates participants and helps them to generate creative solutions to client needs and requirements.  
● Engaging with practices contributing to products or services that…