Payment Operations Center Analyst - Level 1

Quebec, Canada •

Canada

Posted Monday, February 2, 2026 at 5:00 AM | Expires Tuesday, February 17, 2026 at 4:59 AM

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

Payments Canada — where our country connects:

We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:
Inspire trust, build community and enable change
.

Do you want to make payments easier, smarter and safer for Canada? Join us today!

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Payments Canada governs and operates Canada’s essential payment clearing and settlement infrastructure, including associated systems, by‑laws, rules and standards.

The Payments Operations Centre Analyst (POCA‑L1) is responsible for providing critical, first‑line support for Canada's payment systems. This rotational position involves 24/7 operational duties, including system and network device monitoring, incident mediation between vendors and financial members and providing direct advisory services to financial member clients.

Responsibilities of this position include but are not limited to:

• Actively monitor critical payment systems.
• Respond to issues in a professional and efficient manner and initiate the Incident Response process properly.
• Maintain a high level of customer service / professionalism throughout all activities and represent Payments Canada to external stakeholders.
• Maintain a high degree of knowledge on Payments Canada functions through scheduled and self‑led training.
• Respond to Member requests through preferred channels within agreed SLA timelines.
• Actively communicate with Payments Canada staff and stakeholders to reach an optimal solution to issues.

• Secondary school diploma or equivalent.
• Bilingual in both English and French.
• Must be able to work rotational shifts and participate in the on‑call support rotation and periodic overtime after six (6) months of employment.
• Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.

• ITIL Foundation certification in IT Service Management.
• Knowledge of payment infrastructure.
• Experience in operations support and/or Service Desk environment is considered an asset.

Based on qualifications and experience: $51,000 to $68,000

Please submit your application by February 16, 2026

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life…