Technical Project Manager

Location: Greater London

This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from  Technical Project Manager – Digital Support Team within the Customer Support | Samsung    Join Samsung’s dynamic Digital Support Team, a key part of our wider Customer Support (CS) function.
As a Technical Project Manager you will play a pivotal role in managing and optimising the platforms and technologies that power exceptional customer experiences.
Your Responsibilities     Own and support CS platforms – ensuring stability, functionality, and continuous improvement.
Collaborate across teams – providing expert support internally and to our key service delivery and customer support partners.
Drive innovation and efficiency – working at the intersection of technology and people to streamline processes, enhance performance, and maximise the value of new systems.
This is an exciting opportunity for someone passionate about technology and customer experience, with the ability to influence change and deliver measurable impact
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* Job title:

** Technical Project Manager
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* Job Description:

** What You’ll Do
* Take ownership of a portfolio of digital platforms within Capita Experience, while staying ahead of broader technology developments across the business.
* Build strong partnerships with vendors to deliver on performance goals, using clear KPIs and shared success measures.
* Lead technology change initiatives from start to finish—introducing new systems, tools, and processes that make work easier and more efficient for everyone.
* Work closely with stakeholders across leadership, IT, and business teams to understand needs, address challenges, and ensure smooth transitions.
* Manage platform issues and incidents by troubleshooting effectively, collaborating with vendors, and driving improvements based on root cause analysis.
* Develop and maintain business continuity plans to keep platforms resilient and reliable.
* Translate business requirements into practical solutions that deliver continuous improvement and better experiences.
* Use collaborative tools like JIRA and Confluence to support teamwork across internal and external partners.

What We’re Looking For
* ** Relevant Experience**: robust experience in technical digital or technology roles, ideally with hands-on involvement in delivering impactful solutions.
* ** SaaS Knowledge**:
Familiarity with Software-as-a-Service platforms such as Sprinklr, Qualtrics, Salesforce, or Verint.
* ** Analytical Thinking**:
Ability to interpret data, assess the impact of changes, and generate actionable insights.
* ** Detail Orientation:
** Strong focus on accuracy and precision when planning and executing change initiatives.
* ** Tech & Innovation Enthusiasm:
** Genuine interest in technology and innovation, with a commitment to creating exceptional customer experiences.
* ** Adaptability & Problem-Solving:
** Skilled at navigating challenges and finding effective solutions in dynamic environments.
* ** Collaborative Mindset:
** Comfortable working across diverse teams and functional areas, fostering an inclusive and cooperative approach.
* ** Clear Communication:
** Proficient in both written and verbal communication, with the ability to simplify complex concepts for different audiences.
* ** Influence & Trust Building:
** Capable of inspiring confidence and influencing ideas to drive positive outcomes.
* ** Organized & Agile:
** Strong organisational skills with the ability to manage multiple priorities and deliver at pace.
* ** Curiosity & Continuous Improvement:
** Willingness to challenge existing processes, ask thoughtful questions, and seek better ways of working.
* ** Human-Centred Approach:
** Prioritises the human experience when implementing improvements and driving change.
* ** Vendor

Collaboration:

** Ability to partner effectively with internal teams and external vendors to achieve successful outcomes.
* Competitive salary of up to £65,000 per annum DOE
* Hybrid Working - Three days in
** Chertsey
* * or other agreed workplace and two days work from home
* 23 days’ holiday (rising to 27) with the option to buy extra leave
* Company-matched…