Senior Customer Success Architect

About Git Hub

Git Hub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use Git Hub to collaborate, and more than 77,000 organisations have adopted Git Hub Copilot.

In this role you can work from Remote, United Kingdom

Git Hub is growing its Customer Success Architecture team and we're seeking experienced professionals to elevate our customer engagement efforts. As a Senior Customer Success Architect, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with Git Hub's product features. The ideal candidate will be a driver in helping customers achieve their digital transformation goals, shaping innovative solutions while gaining deep industry insights, expanding technical expertise, and contributing to Git Hub’s customer engagement strategies for long-term success.

• Develop and maintain deep industry and customer insights to identify opportunities for growth and align Git Hub solutions with customer digital transformation goals.
• Serve as a trusted advisor by providing technical guidance to both internal teams and customer stakeholders, promoting the integration of Git Hub technologies to enhance customer technology landscapes.
• Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows.
• Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in post-sales context.
• Cultivate expertise in Git Hub Products, advising customers on developing robust Dev Ops and Dev Sec Ops  using Git Hub narratives.
• Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate Git Hub's capabilities.
• Analyze customer situations to identify gaps that Git Hub solutions can address and contribute to the creation of strategic frameworks to drive product adoption and customer success.
• Utilize advanced data analytics to provide insights into customer usage patterns, identify areas for improvement, and recommend strategies to enhance customer satisfaction and product adoption.
• Proactively identify potential risks in customer engagements and develop mitigation strategies to ensure successful project delivery and long‑term customer satisfaction.
• Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers.
• Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization.

Required Qualifications:

• 8+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
  • OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
  • OR master's degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
  • OR doctorate in Computer Science, Information Technology, Engineering, or related field,
  • OR equivalent experience.
• Ability to travel up to 25% to serve business or client needs

Preferred Qualifications:

• 10+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• 3+ years' experience in digital transformation using software modernisation to drive customer business outcomes
• 3+ years' experience in business consulting, consultative selling, or customer-facing experience
• 5+ years' experience orchestrating…