Delivery Excellence

Job Title:

Delivery Excellence

Experience:

7-8 Years

Work Location:

Chennai

Experience & Qualifications
7-8 years of relevant experience in Delivery Excellence role for IT services and support projects
Experience in planning and conducting internal quality audits and risk reviews
Ability to Identify operational, process-level, and financial risks in projects.
Ability to conduct process-related training and awareness sessions
Experience in facilitating process implementation across projects
Strong understanding of SLAs/KPIs/Metrics for IT and ITES projects
Strong analytical, communication, and interpersonal skills
Ability to work effectively with Cross Functional teams at all levels
Ability to work independently; work-from-office role based in Chennai
Proficient in MS Office tools, basic computing, Excel, and Power Point

Key Responsibilities
Lead quality initiatives, certifications, and audit cycles
Facilitate process implementation and conduct training sessions
Perform Risk reviews and quality audits
Collect, analyze, and publish process metrics and insights
Identify and recommend process improvements
Conduct risk assessments and provide early warning reports

Required Skills
Strong understanding of Delivery Excellence and Quality Control concepts
Good knowledge and hands-on experience with ITIL, ISO 9001, and CMMI.
Excellent analytical, communication, and interpersonal skills
Ability to collaborate across all organizational levels
Self-driven and capable of working independently
Proficient in MS Office tools, such as Excel, Power Point
Proficient in using AI Tools