QA Engineer

QA Engineer – Manual & Automation | CRM & Web Applications | Salesforce | UK-Based | £55,000–£60,000

We’re looking for a QA Engineer to contribute across both manual and automated testing as part of a growing QA function within a leading UK FTSE 100 organisation.

You’ll work across their CRM ecosystem and bespoke web applications, delivering high‑quality manual test coverage, building automation using Playwright, and managing your testing lifecycle through JIRA and Xray to ensure full requirements traceability.

While Salesforce experience is preferred, we are equally open to candidates with strong QA backgrounds across other CRM platforms such as Dynamics, Halo, Hub Spot, or Zoho, where the core testing principles—workflows, integrations, permissions, and data flows translate naturally.

Key Responsibilities

Execute functional, integration, regression, and exploratory testing across web applications and CRM systems.
Review acceptance criteria and refine test scenarios where required.
Create high‑quality test cases in Xray, ensuring full requirements coverage and traceability.
Validate CRM workflows, permissions, custom logic, data flows, and third‑party integrations.
Perform end‑to‑end testing across CRM journeys including cross‑system interactions.
Apply transferable CRM testing experience from Salesforce, Dynamics, Halo, Hub Spot, Zoho, or similar platforms.
Develop and maintain automated UI and API test scripts using Playwright.
Support the growth of a scalable automation suite to improve regression speed and reliability.
Assist with embedding automated tests into CI/CD pipelines.
Use Xray to manage test cases, test runs, and test plans.
Log, track, and validate defects in JIRA, producing clear and actionable bug reports.
Contribute to structured QA reporting and continuous process improvement.
Collaborate with developers, BAs, and Product Owners to clarify requirements and testability.
Communicate risks, defects, and findings clearly during sprint cycles.
Support discussions around “Definition of Done” and quality expectations.

Required Skills & Experience

3+ years’ experience in QA across manual and automated testing.
Preferred:
Salesforce CRM testing experience (Lightning UI, workflows, validation rules, integrations).
Also suitable:
Dynamics, Halo, Hub Spot, Zoho, or similar CRM platforms.
Hands‑on experience with Playwright (UI + API).
Strong working experience with JIRA (defects) and Xray (test execution, traceability, reporting).
Good understanding of APIs, JSON payloads, integrations, and web application architecture.
Methodical, detail‑driven, and curious in your testing approach.
Strong communication and documentation skills.
Collaborative mindset with the ability to work effectively across multidisciplinary teams.

Package:

Circa £60,000 + circa 10% Bonus + car allowance
25 days holiday (rising with service)
Private healthcare, life assurance, and pension
Mostly remote working with very occasional onsite visits