Advanced Operations Engineer; UEM & Mobile Platforms Gauteng​/Hybrid - ISB

Our client is seeking an Operations Engineer (Advanced).

This role is pivotal in providing cutting-edge IT solutions to global operations, specifically ensuring the stable, secure, and efficient operation of mobile devices and end-to-end service provisioning within the Group IT Hub South Africa.

Advanced-level role

Unified Endpoint Management

Hybrid flexibility

Position Details:

• Contract
  
  Start Date:
  
  01-04-2026
• Contract End Date: 31-12-2028
• Location:
  
  Midrand/Menlyn/Rosslyn/Home Office Rotation
• Role Group:
  Dev Ops
• Experience
  
  Required:
  
  4-6 years related experience

Product / Team Context: This product ensures the stable, secure, and efficient operation of mobile devices, including smartphones, Mac Books, AR/VR hardware, and Microsoft Teams Rooms. It provides a reliable application platform and end-to-end service provisioning for the global workforce.

Qualifications &

Experience:

• A university degree/diploma in a relevant field (e.g., Computer Science, Engineering) OR 4 years of IT experience.
• Strong experience with platform operations, troubleshooting, and maintenance.

Essential

Skills:

• Experience with ITIL processes (Incident, Change and Problem management)
• Resolve ITSM tickets
• Analyse and resolve problem tickets
• Experience with VIP and End-user support
• Plan and execute maintenance tasks (change management)
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
• Experience with technical documentation, standard operating procedures and user support guides
• Experience with Active Directory/EntraID
• Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
• Exposure to troubleshooting infrastructure, network and integration issues

Soft Skills

• Excellent communication skills
• Ability to deliver on time and in excellent quality
• Strong ability to analyse issues, build a resolution plan and bring it to successful implementation
• Strong ability to understand technical dependencies and enterprise setup on a global scale

Advantageous

Skills:

• Experience in the operation of Linux Servers and/or Windows Servers
• Experience with iOS/macOS and Windows Client OS, GPO and patch management
• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud
• Services)
• Experience with Scripting (Powershell, Bash etc.)
• Experience with monitoring solutions (SCOM, Dynatrace, Site
  24/7 etc.)
• Experience with SQL (MS, Oracle etc.)
• Experience with Jira and Confluence

Key Responsibilities:

• Daily monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
• Continuously work on improving the operational stability
• Work on automation of platform operations, troubleshooting and maintenance topics
• Interact with an international product team, external providers, vendors and customers.
• Treat security as a first-class citizen
• Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability
• Work with other IT teams on integration of new features and components

Important Application Details

• Location & Relocation Applicants based outside of Gauteng must be willing to relocate.

Eligibility & Legal

• Citizenship:
  South African citizens and residents are preferred.
• Work Permits:
  Candidates with valid work permits will be considered.
• Privacy:
  By applying, you consent to being added to our database and receiving updates until you unsubscribe.

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IT #The Group #TechCareersSA

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