Information Technology Support Specialist

Sprung Studios  is looking for an experienced IT Support Specialist to join our team.

Working on AAA games for console and mobile. We're interested in hearing from a skilled individual who enjoys a dynamic and varied workload, thrives on autonomy and values the opportunity to make a significant impact in our Vancouver studio.

In this role you will be reporting to the IT Lead, overseeing all department computer-based information systems' design, installation, implementation, operation, maintenance, and support.

If you have previous experience handling and maintaining active directories, internal networks, on‑site and off‑site backups, configuring software at the command line level, and expertise in network security, we want to hear from you.

Who we are:

We are specialists in UX/UI Design for video games and a globally recognised partner for the games industry. We have worked on some of the world's biggest games for clients such as EA, Microsoft, Bethesda, SEGA, and many more. We are a growing company of 80+ people across Brighton (UK) and Vancouver (Canada).

Our Values:
We make Sprung Studios a great home for people who love making games by setting a high bar for diversity and inclusion, and fostering a fair, collaborative, high‑performing culture.

T o get there, we’re driven by a few simple beliefs.

That people work better when they have a healthy work/life balance (no overtime or crunch)

In mental health being a primary focus for our studio

That people work better with a mixture of remote and in‑person collaboration

That teams win together only when they are both diverse and inclusive.

In leveraging our strengths, knowing our weaknesses, and being honest about both is the best way to succeed, whether that’s in the office or in a game.

That work can be a place where you make lifelong friends, partner with ambitious teammates, and embrace the joy of making games.

That these beli efs will help us surface the best ideas, challenge the status quo, and ultimately make better games.

What you’ll do:

System Maintenance and Optimisation:

Be responsible for all systems

Provide operational administration and configuration support for our server and network solutions

Configure and deploy firewall rules, VPN and remote working solutions

Security and Compliance:

Maintain and monitor security measures, software updates, patch management, and security privileges

Work with IT lead to deploy security training plans to all staff

Collaboration and Support:

Work closely with the team to understand their needs and provide technical support.

Provide support to the studios as directed

Manage software licences

Work with clients to configure and support IT solutions on a project‑by‑project basis

Automation and Scripting:

As directed, develop and maintain scripts and automation tools to streamline system management tasks.

Disaster Recovery and Backup:

Maintain and monitor backup and disaster recovery solutions

Documentation and Reporting:

Maintain comprehensive documentation of systems and configurations

Maintain the asset tracking system and deploy hardware as needed

Experience and requirements:

Experience with EDR/MDR solutions, MDM/RMM solutions, GPOs, Firewalls, Powershell/Bash and cloud platforms ( Google Workspace, M365, Backups)

Client facing experience

Ability to set up group policies and configuration profiles through MDM, Active Directory, JamF and at the network level

Ability to configure and maintain different VPN, LAN, WAN and VLAN solutions

Ability to configure internal network and security to adhere to client requirements

Why work at Sprung Studios?

Competitive salary and benefits

Diverse work environment

A positive working environment with fun and friendly team members

A good work‑life balance with a hybrid working style

Regular team outings

Personal time off benefit

* No remote work applications
* Salary range: $55,000-$70,000

Sprung Studios is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community. We’re committed to reply to each application and look forward to getting in touch with you.

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