Support specialist; English & Dutch speaking

At Luscii, we innovate healthcare! In your role as Support specialist
, you make sure users feel heard, helped and relieved. In your role as a first-line support employee, you will work on fixed working hours. You will help users in the UK as well as users in the Netherlands and you will work during (UK) office hours from 9.00am to 5.30pm (GMT).

As a first-line support colleague, you will provide unforgettable customer service. You will do this for patients (including elderly people) that are using the Home Measurement app and healthcare providers affiliated with Omron Connect Pro / Luscii. All questions will come in via email, phone and chat. The questions are generally about how our product works.

If you receive any relevant feedback from users, you will pass this on to the product team. If there are any bugs or malfunctions, you inform the right colleagues and peers within the support team. Together, we make sure everyone is heard, helped and cared for.

We have set up a nice introduction program. From day one, you get straight down to work together with your closest colleagues and gradually pick up more and more questions and responsibilities. If you see that a process is not running efficiently, you will pull the right strings. You will indicate what the problem is and then know exactly who to involve in order to adjust it (or have it adjusted).

• Helping patients and care providers via e-mail, phone and chat with questions about how our services works;
• Registering and recording calls and notifications in our system, so that colleagues and users always know what's going on;
• Noting what information is still missing (such as explainer videos or frequently asked questions) and passing this on to the right colleagues. This allows users to manage faster on their own without having to call in our help;
• Forward difficult questions or technical problems that you cannot solve yourself to your second-line support colleagues;
• Think about how our app and way of working can be improved, based on what you see and hear in practice.

Real impact, all over the world - At Luscii, you help make healthcare better. Not only in the UK, but also abroad From America to Nigeria and from Japan to England. Healthcare providers use our app to guide their patients remotely. Do you really want to make a difference? Then this is the place for you.

No managers, just ownership
– We believe in autonomy over hierarchy. That means no traditional managers. Everyone takes full responsibility, shares ideas openly, and drives real change, together.

Work smart, live well
– We work four days a week. Because rest fuels creativity, and life outside of work matters too. Our rhythm is focused, efficient and deeply human.

Remote-first and flexible
– Work from anywhere in the Netherlands. Join stand-ups from your kitchen table, collaborate with teammates across Europe, and meet up in person when it counts.

Learn fast, grow faster
– Innovation in healthcare means always being curious. At Luscii, you’ll be part of a talented team that’s constantly learning, sharing knowledge, and pushing boundaries.

A culture that feels right
– We build serious things, without taking ourselves too seriously. Expect fun, ownership, trust, and celebration, because great work deserves it.

At Luscii, you get every opportunity to grow. Either in your role or by taking on other roles within the organisation. That's how holacracy works.

And what else?

• Salary
  : €2.800 - €3.500 gross per month (based on 32 hours - that's full-time at Luscii).
• Remote-first working
  :
  Work from anywhere in the NL. We stay connected via monthly on-site team days in NL, our Assemblii.
• Flexible workplace
  :
  Set up your ideal workplace the way you want it. Whatever works best for you.
• Work-life balance
  :
  We have a 4-day working week  consultation, we decide which four days you work. The support team is available from Monday to Friday, so back-up for your role will be organized within the team.
• Growth and development
  :
  Access to courses, conferences and the space to keep learning. Because you are naturally motivated to stay sharp.
• Team spirit
  :
  You become part of a…