Customer Enablement Manager

Our Mission

Join us in shaping the future of paid search intelligence.

Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.

Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012.

In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards.

Ready to make an impact in an industry-leading company? Let’s do it together.

We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation.

If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility,
Adthena is your answer.

• We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.

Here’s what we offer:

• Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
• Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation
• Stock Options: Our employees do incredible work, so as we grow, everyone shares the rewards.
• Trust-Based Vacation: Take as much time off as you need, when you need it.
• Remote-First: 52% of Adthenian’s work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
• Flexible Work: Work how and where you do your best, with full autonomy over your day.
• Career Growth: Bespoke training and career development via "Sherpa plans" to guide your growth.
• Monthly Hackdays & Training Days
• Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
• Home Office Stipend: $200 for your ideal remote setup.
• Swag Welcome Gift: $70 credit to grab some merch.
• Birthday Day Off: Celebrate your special day.
• Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet‑ups. See here for more info.
• Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info.

About the Role

Reporting to: Stefan Potgieter, Global VP of Customer

Location: UK or EU Remote

Interviews: 3 Stages

Start Date: ASAP

More info: See FAQ below, our candidate hub, or reach out to

What you’ll do at Adthena

As a Customer Enablement Manager, you’ll own the end-to-end onboarding and customer training experience, ensuring every customer reaches first value quickly and consistently. You will build scalable, repeatable enablement programs that reduce manual effort for Customer Success Managers and help customers become confident, self‑sufficient users of Adthena.

This role exists to remove onboarding, training, and enablement delivery load from CSMs by standardising, scaling, and systematising these activities.

You will partner closely with Customer Success, CX, Product, CS Ops, and Product Marketing to ensure customers are onboarded into a clear, opinionated “default state” and equipped with the knowledge, workflows, and assets needed to succeed.

This is a leverage role, not a reactive delivery role. Success is measured by consistency, scale, and CSM time saved, not by one‑off bespoke delivery.

Responsibilities:

Deliver a world‑class onboarding experience that accelerates time to value

• Partner closely with the Customer Success Manager, who remains the primary relationship owner for the customer
• Own the onboarding motion end‑to‑end, including design, structure, configuration, and enablement delivery
• Configure and set up customer accounts in the background using best‑practice workflows
• Own the “default onboarding configuration” and ensure every customer…