Exit Operations Design Lead OR SME

Job Title: Exits Operations Design Lead Or SME

We are seeking a seasoned Exits Operations Design Expert with extensive experience in designing, setting up and managing Central Exit Utilities within large complex global banking environments. The ideal candidate will bring deep operational expertise, strong understanding of global banking controls and hands‑on experience driving people, process and technology‑led transformation across the employee exit lifecycle.

This role is critical in ensuring that exit processes are controlled, compliant, efficient and aligned to global policy and regulatory expectations.

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home, noting that you will be unable to work at home 100% of the time.

• Design, set up and run a Central Exits Utility aligned with Client's global operating model ensuring consistency and control across regions and business units
• Lead end-to-end Exit Operations covering voluntary, involuntary, retirement, internal mobility exits and complex off‑boarding scenarios
• Develop and implement process frameworks, SLAs and governance models for exit operations in alignment with HR, Risk, Legal, Compliance and Technology teams
• Drive standardization and centralization of exit processes across global locations ensuring efficiency, scalability and regulatory compliance
• Partner with technology teams to enable workflow automation, exit checklists, control dashboards and integration with HR systems;
  Workday experience preferred
• Ensure risk mitigation and control adherence across all off‑boarding touchpoints including access deprovisioning, asset returns, payroll adjustments and regulatory notifications
• Manage operational metrics, KPIs and reporting frameworks to measure service delivery, control effectiveness and process health
• Lead remediation activities for audit findings, operational incidents and regulatory actions related to exit processes
• Support transformation initiatives such as process optimisation, digitalisation and global hub strategy execution
• Provide SME advisory to senior leadership on exit processes, policy design, control enhancements and change impacts

• Good years of experience in Exit Operations, HR Service Delivery or Workforce Operations within large universal or global banks
• Proven expertise in building and managing centralised exit off‑boarding utilities at scale
• Strong knowledge of risk control, audit, HR policy and regulatory requirements related to employee off‑boarding
• Hands‑on experience with operational process design, workflow automation and transitioning decentralised processes into a centralized utility
• Deep cross‑functional understanding of HR processes, e.g., HR Ops, Access Management, IT Asset Mgmt, Payroll, Compliance, Third‑party vendors
• Strong stakeholder management experience across HR Operations, Risk, Legal, Security, IT, Finance and senior leadership
• Experience in global service hub models, shared services or captive operations
• Proficiency in working with tools like Workday, Service Now, Control Dashboards and other HR Ops systems
• Excellent problem solving, analytical and communication skills

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who meet the minimum essential criteria for the role:

• Declare they have a disability
• Meet the minimum essential criteria for the role

Please opt in during the application process.