Business Application Specialist

Overview

Location:
Billericay - Hybrid (2 days per week, with 3 days working from home)

Permanent

Be part of something exceptional at Hallmark Luxury Care Homes. We’re proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our values—big-hearted, inclusive, and committed to helping our teams thrive—guide everything we do.

This role is not an IT Support position, that solution is provided by a 3rd party outsourced provider. This role is working with the in-house Business Systems and Applications, acting as a partner between the business users and IT team.

• Standardise SOPs (standard operating procedures) for each of the homes and Central Support applications / systems to ensure clear guidelines are in place to assist users.
• Visiting and working with home teams members to ensure correct use of Application support (incident triage, analysis, resolution and closure) and business support.
• Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings.
• Incident analysis and resolution which will require working with MSP and third-party vendors.
• Manage System training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms.
• Produce and roll out training materials across the business with regards to basic IT skills, working closely with the Learning and Development Team.
• Proactively liaising and communicating to all stakeholders about notified changes and the impact.
• Working with Stakeholders on the implementation of new initiatives and projects.
• Work with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may have.
• Support IT Manager with BAU activities.

• ITIL would be a benefit to this role.
• Experience in an IT administrator/support function role.
• Self-starter who is detailed oriented, highly organised with strong problem solving, business analysis, communication and presentation skills.
• Business, Technical, and Data Analysis skills.
• Strong SharePoint skills would be an asset.
• Contributing in a timely manner to procedures.
• Delivering presentations to the senior management.
• Worked closely with Senior IT and wider business stakeholders.
• Application support, maintenance and implementation.
• Review and analysis of business cases.
• Champion new projects and gather business requirements.

We believe in putting our people first. You’ll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development.

• Hallmark Rewards – access to discounts, cashback and wellbeing resources
• Life Assurance
• Pension Scheme
• Optional Health Cash Plan
• 25 days annual leave + bank holidays
• Buy and Sell annual leave options (
  * up to 5 days)
• Industry-leading training and development opportunities
• Supportive team environment with a values-led culture
• A workplace that truly cares and champions your growth

Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process.