Applications Support Analyst – 3rd Line

• Compensation: GBP 65,000 - GBP 70,000 - yearly

We’re Hiring:
Security Officer!

📍

Location:


Hybrid (Home-based + 1 day per week in Milton Keynes or Birmingham)
💰 Pay: £65,000(negotiable DOE)
📅

Hours:


Full-time, Permanent, 37.5hrs Mon-Fri
🎓From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!

Grade: F

Explore your purpose. To See a Different World!

We’re looking for a 3rd Line Applications Support Analyst who’s not just technically capable, but someone who enjoys questioning how things are done and bringing fresh ideas to the table.

As our 3rd Line Applications Support Analyst
, you’ll get stuck into complex problem‑solving, support deployments and data migrations, and contribute to improvements across core systems such as CASH, Business Central (Finance, Payroll, CRM), and SQL Server, while also experimenting with modern tools like APIs, automation, and Python to help shape smarter, more efficient ways of working – Always willing to voice opinion to bring innovation to our technological landscapes.

As our 3rd Line Applications Support Analyst
, you’ll get stuck into complex problem‑solving, support deployments and data migrations, and contribute to improvements across core systems such as CASH, Business Central (Finance, Payroll, CRM), and SQL Server.

Most importantly, you’ll have the freedom to challenge existing processes, suggest new approaches, and help drive innovation across the organisation through AI, automation, and better integrations.

What you’ll be doing:

• Providing 3rd Line support across core business applications including CASH, Time Gate, Business Central, and related SQL Server environments.
• Performing root cause analysis on complex technical issues and delivering recommendations for long‑term fixes.
• Managing incidents and workload through Service Now, ensuring all tickets meet agreed SLAs.
• Supporting and contributing to IT project delivery, offering technical expertise where required.
• Leading on data consolidation and migration, including analysing Advantage databases and ensuring accurate data flow into ERP (BC14).
• Designing and implementing data integrations, ensuring seamless connectivity between applications and ERP systems.
• Creating and maintaining technical documentation, including migration steps, support processes, and integration workflows.
• Leveraging modern technologies (AI, automation, APIs, Python) to enhance system performance and introduce smarter ways of working.
• Supporting release and deployment management, assisting with software packaging, change requests, and environment updates.
• Participating in service introduction and out‑of‑hours support as part of the Applications Support team rotation.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

What We’re Looking For

• Minimum of 5 years IT Support experience.
• Extensive SQL Server knowledge including Microsoft SQL Server all versions.
• Advantage DB server knowledge.
• Knowledge of Oracle Cloud services an advantage.
• Database performance tuning and optimization (DMVs, Query Explanation Plan)
• Ability to write and debug Stored Procedures
• Use of SSIS, SSAS, SSRS
• Solution- and delivery-oriented with the ability to work on multiple projects simultaneously
• Knowledge of Visual Studio.
• Database Release Management
• Experience and a good working knowledge of application performance
• ITIL Service and Support qualification is desirable
• Demonstrable experience of working in an IT Support environment is required
• Applications:
  Legacy Applications, CASH, Time Gate and Business Central (Finance, Payroll, CRM) and all Application Interfaces
• Mainly working from home with one day per week in office, either Milton Keynes or Birmingham. Occasional travel in accordance with business and project requirements
• Working knowledge in all IT disciplines listed in this specification
• Proven…