Technical Support Specialist Brighton, England

At Nicolaudie Group
, we've been innovating in the world of lighting control since 1987
. Pioneers in our field, we designed the first computerised lighting controller for Amiga computers. Today, with over 35 years' expertise, we develop cutting-edge software and hardware used in the world's largest architectural and entertainment lighting projects. We regularly innovate with other protocols and technologies such as DALI and addressable LED control.

Technical Support Specialist

About the role

The Nicolaudie UK office in Brighton is seeking a detail-oriented and proactive Technical Support Specialist to work within our architectural lighting team. This is an exciting opportunity to join a growing team, developing pioneering software and hardware dedicated to lighting control.

The successful candidate will play a key role in ensuring our software, firmware and hardware products work smoothly across Mac, Windows, iOS and Android. The role will have a focus on methodically testing software and hardware, as well as helping with reporting bugs and feature requests. You will have the opportunity to test new software features and work with our team of developers, both in-person in the UK and remotely with our other offices.

Other responsibilities of this role include answering support tickets and providing technical support over the phone, as well as occasionally managing basic repairs and product exchanges.

Please note:

this is a role which allows for up to 2 days working from home, with the rest of the week spent in our central Brighton office. During the initial induction and training period, you will be expected to be in the office 5 days per week.

About you

• A good level of secondary education
• Effective problem-solving skills, with proven experience of this
• Good time management and organisational skills, with the ability to work to deadlines
• A proven ability to resolve technical issues
• Good communication skills, able to developing a good working relationship with customers
• Experience of working as part of team

It would be great if you have the following, but it's not essential:

• Creative background or experience
• A degree in a technical or creative subject
• Some experience working with customer support
• Experience with in the entertainment or architectural lighting industry
• Coding experience

About working at Nicolaudie

The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:

• 25 days holiday, plus bank holidays
• Hybrid working (3 days on-site, 2 days remote)
• Weekly company lunch
• Dedicated learning and development time
• Cycle to work scheme

To apply, please fill out our application form on our website.