Product Manager

Vo Co Vo  specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action, we’re trusted by Tesco, Asda, Dunelm and Iceland, just to name a few.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a hybrid remote position, we're looking for someone who is able to meet with our core team once per week or fortnight in our Cheltenham or Oxfordshire (Shipton-under-Wychwood) offices.

As Product Manager for Voice Identity & Routing, part of the broader Core Voice Experience domain, you will own how users are identified, reached and configured within the Vo Co Vo  voice ecosystem. Your focus will be ensuring that voice interactions consistently reach the right person at the right time, through intelligent routing and user-aware configuration.

You will own the vision and roadmap for end-to-end experience of incoming call management, defining how contacts and speed dials are surfaced based on role and context. You will lead thinking on how notifications and calls interact, optimising what users hear and when to reduce cognitive load.

You will help define the evolution of our conference & telephony capabilities, partnering with engineering and customers to determine how the Vo Co Vo  system can unify in-store technology, whilst maintaining flexibility and performance.

Our voice solutions sit at the heart of busy stores across the world, connecting colleagues, systems and customers in real time. As we continue to scale internationally, this role will be central to our growth. We are building a team of product managers who think about the whole system, and are motivated by solving real operational problems s is an opportunity to shape foundational capabilities in a company where ownership and impact is meaningful and visible.

• A strong foundation in product management principles with experience building technology products within B2B environments.
• A good degree of technical literacy with the ability to collaborate effectively with engineering teams, specifically in the context of Hardware and Software integrated products (ie. firmware, connectivity, devices working with cloud platforms).
• Proven experience in the delivery of innovative products that solve meaningful customer problems while meeting business objectives.
• Experience working in ecosystems where hardware and software must operate seamlessly together.
• Strong ability to translate commercial objectives and strategic priorities into clear product vision, roadmaps and measurable outcomes.
• Experience conducting market and competitor analysis to inform positioning, segmentation and differentiation.
• You’re able to define clear, outcome-focused product requirements (PRDs, user stories, acceptance criteria).
• Great prioritisation skills and use of structured frameworks, balancing customer value, technical feasibility and commercial impact.
• Data-Driven & Analytical Mindset, proficient in leveraging data and analytics to guide product decisions, set KPIs and track progress.
• Excellent communication skills, with the ability to influence, align stakeholders around a shared product direction and confidently present product strategy, roadmaps and business cases to leadership and customers.

• Experience in scale-up or high-growth environments, particularly where products are evolving.
• Experience building and deploying products across multiple regions, including compliance, localisation and data hosting considerations.
• Exposure to communication systems or telephony services.

• Contribute to and articulate the long‑term vision…