Business Analyst - Workspace Infra

Overview

Job Title: Business Analyst - Workspace Infra

Location: London

About the Job you are considering:

We are seeking an experienced Business Change Analyst with strong functional expertise to support large-scale Workplace & End‑User Computing (EUC) transformation programmes. This role focuses on business readiness, stakeholder engagement, process change, training, communications, and user adoption-ensuring that infrastructure initiatives (e.g., modern workplace, endpoint upgrades, collaboration tools, device refresh, identity & access changes) are successfully delivered and embedded across the organisation.

Hybrid working:The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Profile

• Change Management & Business Readiness
• Lead end‑to‑end change management activities for Workspace Infrastructure initiatives, including Modern Workplace, M365 adoption, device/OS upgrades, and VDI changes.
• Conduct business impact assessments across roles, user groups, operations, and processes.
• Define readiness criteria, adoption KPIs, and success metrics.
• Manage pilots, UAT engagement, early‑adopter feedback, and go‑live readiness checks for rollout waves.

• Stakeholder Engagement & Communications
• Build strong relationships with business units, senior stakeholders, operational leaders, frontline teams, and support functions.
• Create stakeholder maps and tailored engagement plans for different user segments.

• Training & Adoption Enablement
• Assess training needs and develop role‑based learning materials.
• Deliver demos, workshops, roadshows, and knowledge‑sharing sessions.
• Partner with Learning teams to publish materials across LMS, SharePoint, and Intranet channels.
• Monitor adoption, user sentiment, and post‑go‑live trends to drive continuous improvement.

• Business Process Alignment
• Document process changes, workflow adjustments, and operating model impacts resulting from infrastructure upgrades.
• Work with business teams to embed updated procedures, controls, and policy requirements.

Ensure BAU support teams (Service Desk, Tech Ops) have updated SOPs, knowledge articles, and runbook.

• Governance, Reporting & Assurance
• Maintain RAID logs and escalate risks/issues with appropriate mitigation plans.
• Track progress against readiness indicators and adoption metrics.
• Support go/no‑go decisions through structured reporting and evidence‑based recommendations.

• Business & Change Management
• Strong experience delivering business change in enterprise or regulated environments.
• Proven ability to design and execute change/adoption plans across diverse user populations.
• Skilled in stakeholder management, communication planning, and end‑user engagement.
• Experience in impact assessments, readiness checks, and process alignment.

• Functional Knowledge of Workspace Infrastructure
• Technical ownership not required, but understanding is valuable.
• Knowledge of end‑user technologies such as:

• Windows 10/11
• Microsoft 365 (Teams, One Drive, SharePoint)
• Modern device management (Intune / MECM basics)
• VDI platforms (Citrix, VMware Horizon)
• Identity & Access (Entra  / Azure AD, MFA)

Understanding how infrastructure changes affect users, business processes, and support functions is essential.

• Delivery & Governance
• Experience working within Agile, SAFe, Waterfall, or hybrid delivery environments.
• Ability to collaborate with Programme/Project Managers, Architects, and Engineering teams.
• Strong documentation, presentation, and communication skills.

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

• You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee…