Technical Trainer – Compliance Products

Overview

United Kingdom - Southampton

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is looking for a highly skilled and motivated Application and Technical Trainer to join our Compliance Line of Business (LOB). As a trainer, you will play a critical role in enabling our customers, partners, and internal teams to effectively use NICE’s Compliance products through high-quality technical training.

• Deliver engaging virtual technical training sessions on NICE Compliance products to customers, partners, and employees
• Emphasize the business value and technical features of NICE solutions, including installation, configuration, usage, and troubleshooting
• Prepare, configure, and manage training environments and labs
• Continuously maintain expert-level knowledge of NICE Compliance solutions and quickly adopt new products and features
• Develop high-quality training materials in multiple formats to support diverse learning needs
• Utilize effective training methodologies to create impactful learning experiences
• Collaborate cross-functionally with SMEs, consultants, and project managers to align training with product updates
• Adhere to administrative and operational training processes and standards

• Minimum 3–4 years’ experience as a Product Trainer or Corporate Trainer in a technology company (experience with SaaS or CX platforms is a plus)
• Excellent communication skills (written and verbal) in English
• Technical understanding of NICE products, especially Trading Floor solutions (e.g., NTR/NTR-X), is an advantage
• Experience with on-premise and cloud-based environments
• Proficiency in two or more of the following areas:
  • Microsoft Windows Server OS
  • Telecom systems (ACD/PBX)
  • Experience delivering virtual technical/application training
• Familiarity with eLearning tools is a plus
• Prior background in support, software, or field engineering is an advantage
• Ability to self-learn quickly and adapt in a dynamic environment
• Strong facilitation, presentation, and problem-solving skills
• Positive, professional attitude with a passion for learning and teaching
• Ability to work across time zones (primarily US and EMEA)
• Additional languages are a plus

• What’s in it for you?
• Learn more about the Benefits at NICE
• Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal…