Transformation Analyst

We're looking for a dynamic Transformation Analyst to join our team. This is a broad role with significant influence over the strategic direction of the company, responsible for enhancing understanding, decision-making, and execution across key areas of the business and operations.

As the company undergoes rapid growth and expansion, this high impact role will support and lead transformation initiatives within a unit focused on Change and Transformation. These include driving adoption of mission critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies.

You will work on cutting edge technology with leaders across the business. The role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product, or Technology. The role supports the Transformation Director and requires close collaboration with senior leadership, including Cleveland executives, to analyse existing processes and identify opportunities to drive efficiency through enhanced output or automation.

You will help drive complex transformation projects from inception to completion-defining scope, coordinating cross functional teams, managing timelines and budgets, and delivering measurable outcomes aligned to strategic objectives with clear ROI tracking.

You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes, from transforming member engagement to developing agentic frameworks that enable departments to operate more efficiently, or designing and launching new service channels.

• Assist on end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress.
• Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment.
• Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives.
• Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact.
• Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary.
• Analytics, reporting and instrumenting the business: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders
• Operational analysis: understanding workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channels, or propositions, to better drive operational efficiencies and improvements.

• Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field.
• 2+ years of professional experience within a professional services environment (e.g., management consulting, investment banking, or an accounting firm).
• Proven experience delivering process or performance improvement initiatives, with working knowledge of methodologies such as Six Sigma, Lean, or similar frameworks.
• Recent hands-on experience with some of the following tools and technologies:
• Data Visualization: Tableau, Power BI, Qlik View, Looker
• Data Transformation & Querying: SQL, M Code, DAX, or similar
• Automation
  
  Languages:
  
  Python, Java, C#, R, or similar
• Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, Zapier
• Workflow Automation / Scripting: VBA, Shell Scripting, Java Script

• Experience managing or contributing to multiple projects simultaneously, ensuring timely and high-quality delivery.
• Strong analytical and problem-solving capabilities.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams and influence stakeholders.

• Please note that this role operates on a hybrid working model, with a minimum of 2 days…