Analytics Tech Lead

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners across the globe.

As a Tech Lead within the Canadian Analytics & Data organisation, you will act as the technical lead for one of our core stakeholder pillars. You will be responsible for delivering high-quality insights, leading the technical direction of our analytics solutions, and supporting the development of analysts.

You will work closely with stakeholders to understand their needs, partner with Data Product to plan and deliver roadmap initiatives, and ensure that the team’s analytics outputs are robust, scalable, and impactful. This role blends advanced hands-on analytics with technical leadership and coaching responsibilities.

Location:

Toronto or Winnipeg office
Work Arrangement:
Hybrid- 3 days a week in-office & 2 days working from home

Reporting to:
Associate Director - Data, BI & Analytics Generalists & Leadership

These are some of the key components to the position:

Pillar Ownership & Stakeholder Engagement:

• Act as the analytics lead for a defined business pillar, building strong relationships with stakeholders from Associate to Director level
• Partner with cross-functional teams (Operations, Marketing, Partner) to shape strategy and inform decision-making with data
• Translate complex business questions into clear analytical approaches and actionable insights

Technical Leadership & Delivery

• Provide technical leadership for analytics delivery in your pillar, setting standards for data quality, reproducibility, and documentation
• Review and guide the work of other analysts, ensuring robust methodology and scalable solutions
• Design, build, and maintain analytics assets including Looker dashboards, Google Sheets models, and automated workflows using Airflow and SQL
• Develop and maintain data pipelines and ETL processes to ensure availability, accuracy, and performance of data sources
• Partner with engineering and data platform teams to integrate analytics into new product features and ensure data capture is in place

Roadmap & Capability Building

• Work closely with Data Product Managers to align analytics delivery with product roadmaps and business priorities
• Identify gaps in analytics capabilities and propose solutions (tooling, training, data sources) to enable faster and better decision-making
• Coach and mentor analysts in your pillar, helping build their technical and business acumen
• Champion best practices in experimentation design (e.g. A/B tests) and measurement frameworks to evaluate the impact of business initiatives

• 4–6+ years experience in analytics, BI, or a related field, ideally with experience as a senior or lead analyst
• Advanced SQL skills and experience with Looker (or similar BI tools)
• Strong experience building spreadsheet-based models and business cases (Excel / Google Sheets)
• Familiarity with data workflow orchestration tools such as Airflow
• Experience integrating analytics into product development workflows and ensuring data capture
• Strong understanding of data warehousing concepts, data modelling, and cloud platforms (GCP preferred)
• Excellent stakeholder management skills, with proven ability to influence and communicate effectively with senior business leaders
• Demonstrated ability to guide and review others’ analytics work to raise quality and standards
• Strong problem-solving and structured thinking skills; able to move from ambiguity to clear, actionable analysis
• Effective communicator and presenter, able to translate complex data into compelling stories

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.