Bilingual Automotive Software Trainer - Sales

Internal Job Title

Bilingual;
Travel across Canada and USA aprox. 2 weeks per month

PBS Systems

Ottawa, Ontario

Full-time, Permanent

1

Internal

Job Title:

Bilingual;
Travel across Canada and USA aprox. 2 weeks per month

DTO Bilingual Trainer - Sales

Reports To
:
Team Lead, DTO Sales

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers—as partners, innovators, and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealer Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.

This is a remote work opportunity based out of Ottawa/Gatineau area and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.

• Learn and develop an understanding of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• The ability to complete the payroll module – if applicable
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Work directly with customers and train all sessions in assigned silo and if possible other silos
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
• Responds to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and elevate to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own silo and others within the DTO department
• Maintain documentation and update as processes change within department
• Willingness to commitment to an ongoing system of education and cross‑training
• Ensure client queue is monitored
• Customer focus / excellent customer service skills
• Willingness to go the “Extra Mile”
• Perform other duties and responsibilities as assigned

• 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
• Fluent in French and English (speaking, reading, writing)
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
• Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

• Excellent communication skills, including presentation and public speaking
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions is a strong asset
• Strong problem solving and troubleshooting skills
• Effective time management and organizational skills
• Ability to multitask and prioritize
  
  Outstanding documentation abilities
• High School Diploma

• P…