Project Manager, IT Support, IT Project Manager

We're partnering with a global enterprise software provider delivering mission-critical warehouse, order and asset management platforms to major retail and supply chain organisations worldwide. Their technology underpins core operational environments across international markets. This is an opportunity to join a high-performing Professional Services team delivering impactful projects for tier-one customers.

The Role:

As Project Manager, you will take ownership of customer software implementation and upgrade projects from initiation through to go-live. You'll manage multiple concurrent projects, acting as the primary day-to-day contact for clients, ensuring delivery against agreed scope, time and budget, while maintaining strong customer relationships and commercial control. What You'll Be Doing:
Delivery & Execution Lead end-to-end software implementation and upgrade projects Manage scope, schedules, budgets and deliverables Coordinate cross-functional delivery teams across multiple locations Client & Stakeholder Management Act as the primary delivery contact for customers Lead project meetings, reporting and milestone sign-offs Build trusted, long-term client relationships Risk, Change & Commercial Control Identify and mitigate risks throughout the project lifecycle Manage formal scope and change control processes Track financials, forecasting and billable activity Continuous Improvement Apply structured delivery methodologies (PRINCE2, PMP, PMQ or similar) Contribute to delivery process improvements Support go-lives, including occasional evening or weekend work where required

Experience:

3-5+ years' experience delivering customer-facing software or IT implementation projects Experience working in software, technology or professional services environments Strong organisational, communication and stakeholder management skills Commercial awareness with experience managing budgets and tracking financials Experience working within structured governance frameworks and Agile/hybrid delivery models Formal PM certification (PRINCE2, PMP, PMQ, MSP or equivalent) preferred Desirable Enterprise or tier-one client delivery experience Exposure to supply chain, warehouse or operational systems Why Join?

Work on impactful, mission-critical projects for global clients Join a collaborative, growth-focused software organisation Clear progression and structured development conversations Empowerment to take ownership and drive outcomes Hybrid working (Belfast or UK-based) Limited travel (approx. 5-10% international as required) Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.

Skills:

Project PMI PRINCE2 Leadership communication technical organisational Benefits:
Work From Home