Account Manager

Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages.

With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team.

Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.

About the client:

Our client is a results-driven digital marketing agency that partners with businesses across various industries to grow their online presence, increase organic traffic, and generate high-quality leads. They provide comprehensive digital marketing solutions including web design, SEO, and paid advertising, helping clients achieve sustainable and measurable growth through data-driven strategies.

About the role:

We are hiring a Account Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.

Professional fluency in English is essential.

Experience in digital marketing agencies is required. Experience in the home services niche is preferred.

What you’ll be doing:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.

• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.

• Develop and implement account strategies to drive client satisfaction, retention, and growth.

• Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.

• Work closely with cross-functional teams to ensure the successful execution of client projects.

• Coordinate project timelines, deliverables, and communication to meet client expectations.

• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.

• Provide regular reports to clients on project progress and results.

• Ensure a high level of client satisfaction by proactively managing expectations.

Who are we looking for?

• 4+ years of experience as an Account Manager/Client Success Manager.

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

• Excellent organizational and time management abilities, with a keen attention to detail.

• Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.

• Proficiency in CRM software, Microsoft Office suite, and other relevant tools.

• Experience in digital marketing agencies is required.

• US experience is required.

Position: Account Manager

Remote Status: Fully Remote

Preferred Location: South Africa

Working Hours: 9 am to 5 pm EST

Holidays: US Federal Holidays

Salary Range: 2000 - 3000

Internal Job : 1139