Senior Manager, ServiceNow HRSD, HR Transformation

Connect to your Industry

This is an opportunity to be at the forefront of providing Service Now HRSD solutions across industries. You will be supporting on bids and engaging with many different clients.

This is an opportunity to be at the forefront of providing Service Now HRSD solutions across industries. You will be supporting on bids and engaging with many different clients.

Opportunities for career growth will be real with the support from the wider Deloitte Service Now team and the Employee Experience & Emerging Tech team who will help you develop the path you wish to take. Our workplace flexibility will also give you the time and space to settle into the role with a mix of home based and office-based settings.

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

As a Senior Consultant or Manager, you’ll lead project work streams to deliver high quality client work understanding HR Processes and utilizing Service Now technology to drive this. You’ll need to have strong functional understanding of Service Now HRSD and some technical ability. We work with an unparalleled range of clients and a variety of projects: from exploring, selecting, or optimising people-focused tech, these could be standalone implementations or form part of a larger transformation.

• Effective scoping: collaborate with clients – gather requirements, feedback and input for workshops and meetings
• Exceptional outputs: prepare and oversee written content / deliverables to define recommendations and create workshop content and run them, gather requirements for user stories
• People development: work effectively in diverse and inclusive teams, where people are recognised for their contribution. Support and manage junior team members to help them thrive
• Practice & business development: stay on top of market trends, support new business activities (e.g. bids) and act as a Service Now HRSD SME. Contribute to / lead internal programmes / initiatives, aligned to business priorities and personal interests.

We're looking for the right attitude and mindset – willingness to learn is key! Our preference is for you to have experience of working in a fast‑paced environment. You will have / be:

• Passionate about people with a clear understanding of the current work‑related market trends in technology and particularly Service Now
• Experience in a relevant and/or transferable field – need to have experience working on Service Now HRSD implementations and ideally some HR experience
• Analytical, adaptable, and logical problem‑solver. Can manage risks and expectations in high‑pressed and time‑critical situations to deliver excellent work in a range of client scenarios
• Ability to select appropriate methods for collecting and analysing data, and develop informed recommendations that shape or support the client’s business strategy
• Ability to address client business challenges in the intersection of process and technology
• Highly personable and influential. An excellent communicator and relationship builder
• Eager to work in and to encourage a collaborative, supportive and meaningful environment where everyone is celebrated as an individual
• Application of the Program Management lifecycle and Agile Methodology
• Experience in delivering or supporting any large scale HRIS/HRMS Technology such as ORACLE,…