IT Support Intern - Information Technology

Job Summary
We are looking for a motivated IT Support Intern to join our team and contribute to our IT operations and SharePoint knowledge management practices. You will provide IT support and managing SharePoint knowledge resources. This position is based in WRI India s Mumbai office with 5-day work-from-office (WFO) setting.

How your day will unfold:
IT Support (30%):
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Troubleshoot and resolve technical problems promptly.
Help with the setup, configuration, and maintenance of IT equipment and software.
Document and track issues using our ticketing system.
SharePoint Knowledge Management (70%):
Help develop and maintain SharePoint sites and libraries.
Help clean and organise SharePoint sites to streamline content and reduce unnecessary data.
Help organize and manage SharePoint knowledge resources.
Support the implementation of best practices for document management and knowledge sharing.
Provide support to employees on SharePoint functionalities.
Requirements and skills that we seek:
Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
Basic knowledge of IT support practices and troubleshooting techniques.
Familiarity with Microsoft 365 Suite and SharePoint.
Problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.

Experience with Windows operating systems and Microsoft Office Suite.
Knowledge of SharePoint site customization and document management.