Customer Success Representative – Nutrient | Remote

Customer Success Representative – Nutrient | Remote Overview

Nutrient is a global leader in document ecosystem transformation
, delivering SDKs, cloud-based document processing, low-code solutions for M365, and workflow automation platforms. Trusted by thousands of organizations worldwide—including over 15% of Global 500 brands—Nutrient empowers businesses to accelerate digital transformation.

We are expanding our Customer Success team and seeking a Customer Success Representative (CSR) to help customers launch Nutrient successfully, adopt it widely, and realize value quickly. This role is ideal for professionals with technical customer-facing experience who thrive in developer-centric environments and want to make a meaningful impact on millions of end-users.

• Job Title
  :
  Customer Success Representative
• Employer
  :
  Nutrient
• Location
  :
  London (Remote, globally distributed team)
• Salary
  :
  Competitive (not specified)
• Hours
  :
  Full-Time
• Contract Type
  :
  Permanent

As a CSR, you’ll own the majority of the post-sales lifecycle—from onboarding and adoption to renewal and expansion. You’ll act as a trusted technical advisor, guiding customers through integration, enabling value realization, and ensuring long-term success.

• Onboarding & Adoption
  :
  • Lead structured onboarding programs (kickoff calls, milestones, guided journeys)
  • Partner with developer and product teams to integrate SDKs, APIs, and workflow products
• Enablement & Value Realization
  :
  • Stay updated on product releases and share relevant updates with customers
  • Conduct proactive check-ins and workshops across a portfolio of ~100–120 customers
  • Facilitate business reviews with strategic accounts
• Product Advocacy & Feedback Loop
  :
  • Act as the voice of the customer, synthesizing feedback into feature requests
  • Collaborate with Product & Engineering to drive improvements
• Customer Health & Growth
  :
  • Collaborate with Sales to drive renewals and uncover upsell opportunities
  • Identify risks and expansion signals to mitigate churn and grow accounts
• Cross-functional Collaboration
  :
  • Partner with Sales, Product, Engineering, and Marketing to influence enhancements
  • Support escalations in technical environments alongside Tech Support
  • Plan regional onsite visits with strategic customers

• 3–4 years in a technical customer-facing role (Customer Success Engineer, Solutions Architect, etc.)
• Experience with developer-centric tools (SDKs, APIs, workflow/document tech)
• Strong communication skills to simplify complex technical concepts
• Proactive, autonomous, and entrepreneurial mindset
• Demonstrated success in driving product adoption, preventing churn, and influencing product direction
• Strong ownership and project management skills (managing ~100 accounts)

• Hands-on technical background (JavaScript, REST APIs, cloud infrastructure)
• Experience building or scaling Customer Success programs

• Competitive salary and comprehensive benefits
• Remote-first culture with flexible working hours
• Low-meeting, asynchronous communication environment
• Annual global retreat (past retreats in Croatia, Spain, Greece)
• Inclusive, diverse workplace culture backed by Insight Partners

• Impactful work
  :
  Help thousands of organizations accelerate digital transformation.
• Developer-centric environment
  :
  Work with SDKs, APIs, and workflow automation tools.
• Global exposure
  :
  Collaborate with teams and customers across 80+ nations.
• Career growth
  :
  Opportunity to shape Nutrient’s Customer Success program during a high-growth stage.
• Culture of innovation
  :
  Thrive in a collaborative, growth-oriented environment with real impact.

to Apply via lndeed . Submit your CV and a cover letter highlighting your technical customer success experience, ability to manage developer-centric accounts, and passion for driving customer outcomes.