Customer Service Assistant

Bloomsbury Publishing is a leading independent publishing house, established in 1986, with authors who have won the Nobel, Pulitzer, and Booker Prizes, and is the originating publisher and custodian of the Harry Potter series. Bloomsbury has offices in London, New York, New Delhi, Oxford, and Sydney. Within Bloomsbury’s Academic division, it publishes under Bloomsbury, as well as under a number of prestigious and historic imprint names.

The Customer Service Assistant serves as a vital link between customers and internal departments—including Sales, Finance, Marketing, and Editorial—to ensure a seamless and efficient customer experience.

This role is responsible for optimizing communication and workflows between Customer Service and the Editorial team, helping to improve operational efficiency and maintain high service standards.

The ideal candidate will be detail-oriented, proactive, and committed to delivering outstanding support that reflects positively on the Bloomsbury brand.

• Previous experience in customer service, administrative support, or a related role—preferably within publishing, media, or digital content industries
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments
• Excellent organisational skills and attention to detail
• Proficiency in CRM and order management systems (e.g., Salesforce, Freshdesk)
• Ability to manage multiple priorities in a fast-paced environment
• A team-oriented mindset with a proactive approach to problem-solving and continuous improvement

• Hybrid working pattern of: 2 days office based / 3 days home based (or fully office based if preferred)
• 25 days holiday
• 3.5 days Christmas company holiday
• Two paid Personal Wellness Days
• Flexible Fridays
• Work Anywhere Fortnight
• Season Ticket Loan
• Share save Scheme
• AXA Healthcare Plan (Private Medical Insurance)
• Peppy Health App
• In-house Doctor
• Eye care Voucher Scheme

And a range of other benefits as listed on our company website:

The full job advert for this role can be viewed by clicking the ‘Apply’ button.

The role is a part-time, permanent position across 5 days per week. Due to start in Mid-May 2026.

Bloomsbury reserve the right to close the role early if we exceed the required number of applications