Internet Resource Analyst - Junior to Intermediate

Hybrid: From home and our office at Amsterdam Central Station

Total salary: Up to EUR 46,000 - 60,000 (before taxes including allowances) plus excellent secondary benefits (see below)

Full-time: 37.5 hours per week (working part-time is also possible)

IMPORTANT: Candidates must be legally registered or permitted to work in the Netherlands

Are you passionate about the Internet and eager to contribute to a stable, innovative, and secure digital infrastructure? The RIPE NCC, the regional authority on Internet number resources, is looking for a proactive Internet Resource Analyst to join our international team. You will be part of the Registration Services Team
, which operates in a service-oriented capacity similar to a customer care department. If you enjoy translating policies into operational processes, supporting members and other Internet number resource holders directly, and shaping services at the forefront of Internet development, this role is for you!

• Manage the full lifecycle of Internet number resources (IPv4, IPv6, and AS numbers).
• Ensure requests are handled in line with policies and relevant procedural, technical, legal, and compliance requirements.
• Communicate with ISPs, academia, public organisations, and other Internet stakeholders across the RIPE NCC service region and beyond via email and chat.
• Provide clear guidance and support for RPKI, the RIPE Database, and other RIPE NCC services while ensuring a professional and positive experience.
• Implement new policies, define process requirements, and support internal and external communication related to these changes.
• Perform reviews of member accounts to maintain a trustworthy and up-to-date RIPE Registry.
• Attend RIPE NCC and other industry events, representing the organisation and providing on-site member support, including presentations and training.
• Continuously look at ways to improve internal processes and procedures, with the goal of enhancing efficiency and service quality.

• Bachelor's degree in Business Administration, IT, Telecommunications or equivalent knowledge/level of thinking
• Strong intrinsic motivation to deliver professional, high-quality support to members
• 2-5 years of proven experience in operational service environments with process improvement and policy implementation
• Technical knowledge or the ability to quickly learn about IPv4/IPv6, routing protocols, DNS, network security, and Internet service provisioning
• Excellent communication, analytical, organisational, and interpersonal skills, with an ability to work in a fast- paced environment
• Fluency in English; multilingual skills are a plus
• Experience in coordinating projects and multi-stakeholder activities
• Preferred qualifications:
  
  RIPE Database Associate certification, familiarity with Internet governance and the RIR system.

• Experience with business process management and continuous improvement methodologies
• Knowledge of regulatory and compliance requirements, including Know Your Customer (KYC) principles
• Previous experience in technical network support roles, ideally in an international environment

A comprehensive and personalised training programme designed to help you quickly become familiar with the unique requirements of the role.

As part of our pay policy, we offer attractive total remuneration. While some companies may offer higher base salaries, at the RIPE NCC we take pride in offering outstanding secondary benefits that truly set us apart. Beyond the tangible perks, you'll also gain the invaluable reward of working for a mission-driven organisation where your contributions have a real and lasting impact on the Internet and the Internet community we serve.

We offer:

• A modern, flexible and informal work environment in the heart of Amsterdam, with an emphasis on a healthy work/life balance
• A hybrid working policy under which you can combine working from the office with working from home. Working from abroad for a number of days per year is also possible.
• 30 vacation days, plus three collective days, plus public holidays
• A gross health insurance compensation for you and, if…