Systems Analyst

Overview

Our aim as a Business Systems Team is to be best in class by delivering professional, innovative and resilient technological infrastructure to the Council. We take a consultancy and solution-focused approach to ensuring that business systems and associated property data are robust, secure, and user-centric, while staying ahead of digital trends and constantly evaluating emerging technologies to improve public service delivery.

As a Senior Systems Analyst, you will be responsible for supporting and leading on the technical design, implementation, and optimisation of the council's core business systems. A key part of the role will be developing strong relationships with service leads, our internal development teams, and the external software vendors who partner with us. After settling into your new role, you will build specialist knowledge in your assigned service area, such as Integrated Working Management Systems (IWMS), automation tools, and other strategic applications – utilising data architecture and system performance metrics to maintain a high-performing digital environment.

Using your technical expertise and understanding of council operations, you will translate complex business needs into efficient system workflows, ensuring our technology empowers staff to provide the best possible support to the council.

1. Please describe your experience working with property systems. In your response, outline specific examples where you have been responsible for system configuration, customisation, testing, and the implementation of new functionality. What was the objective, what actions did you take, and what impact did it have on service delivery?

2. Please describe a time when you worked with stakeholders across a department, or organisation, to identify opportunities for system and process improvements. In your response, explain how you gathered and analysed business requirements, how you collaborated with stakeholders to develop suitable solutions, and what documentation you produced to support the implementation.

3. Please describe your experience of system administration. In your response, explain how you have ensured that users have appropriate access to the information they require, how you manage and maintain security permissions, and your understanding of how this is set up based on roles. Include any examples that demonstrate how your approach supports system integrity and user needs.

• Experience of Property Systems (Planon IWMS currently used) including configuration, customisation, testing and implementation of new functionality
• Experience of working with stakeholders to identify opportunities for system and process improvements, and solutions to business requirements and producing appropriate documentation
• Experience of system administration, ensuring users have access to the information they require and that security permissions are set at the correct levels
• Experience managing user queries and providing training, ensuring end-users are supported, informed, and confident in using business systems
• Expertise in Microsoft 365 applications with a high degree of MS Excel knowledge and experience in managing large data sets for analysis, and uploads to systems
• Salary: £41,585 per annum based on a 36 hour working week

We are thrilled to be hiring a new Senior Systems Analyst to join our fantastic Business Systems Team based at Woodhatch Place in Reigate. This role is open to hybrid working and, as a team, we split our time between collaborating with colleagues in the office and working from home. We are proud of our strong focus on development and excellent track record of promoting internally.

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (plus bank holidays)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents