Second Line Support Engineer

Onsite:

Hybrid (3 days a week in office 2 days a week from home)

We’re working with a well-established Managed IT Service Provider, supporting a portfolio of professional clients across London. They’re looking to add a personable, client-facing 2nd Line Support Engineer to their team.

This is a great role for someone who enjoys variety, values face-to-face client interaction, and wants to develop within a Microsoft-centric environment supported by senior engineers from day one.

• Microsoft-first organisation
• Managed IT Services, Security & Automation
• Strong emphasis on customer experience
• You’ll be partnered with a senior engineer from the outset for support and progression

(2-5 years experience operating as 1st Line Support and 2nd Line Support)

• Acting as escalation point for 1st line support engineers
• Logging, triaging and resolving 1st and 2nd line support (more complex) issues
• Basic troubleshooting across Microsoft technologies
• Occasional client site visits to resolve issues in person (hybrid role requiring 3 days a week on client visits or in office and 2 days a week working from home).

• Strong experience with Microsoft O365
• Active Directory
• Windows 11
• Experience working in an MSP environment.

• Clear communication skills and good diction
• Confident, personable and professional with clients
• Comfortable attending customer sites when required
• Someone who can “hold their own” in client-facing situations
• A genuine interest in developing technical and customer-facing skills

• Exposure to Networking or Security
• Hybrid working (office / client sites approx. 3 days, home 2 days)
• Fully funded Microsoft funded certifications
• Annual leave 21 days rising to 25 days + bank holidays
• Supportive, collaborative team environment