CRM Data Steward

Help us build trust in our data and drive smarter, more transparent, evidence-based decisions across the Council.

This is a hybrid working role; you will be based in the Borough 60% of the week, collaborating across services to improve how data supports residents and community outcomes. Whether you are on the frontline or behind the scenes, you will be part of a dedicated, forward‑thinking team making a measurable difference.

This newly created, high‑impact role blends technical skill, governance expertise and strategic influence. You will be the Council’s authority on CRM data quality and compliance, responsible for maintaining the integrity of our complex, high‑volume resident and service datasets.

Your focus will be on building a culture of data quality and accountability across the organisation. deliver training, guidance and practical support to embed consistent, ethical and transparent data practices at every level of the Council.

Lead data analysis and quality assurance, producing insightful and actionable reports that help senior leaders make evidence‑based decisions. This includes analysing complex datasets to spot trends, identify service gaps and make evidence‑led recommendations to improve how we serve residents.

Day‑to‑day responsibilities include defining and enforcing CRM data standards, overseeing regular compliance checks and audits, and collaborating with our Digital Development and Technology (DD&T) team to design automated data‑quality and validation processes. You will also support system upgrades and migrations, and collaborate on CRM enhancements – from smarter data cleansing tools to Power BI dashboards – to improve decision‑making and enrich residents’ digital experience through the MyRBKC portal.

Analytical and technically skilled, you have proven experience in Microsoft Dynamics 365 administration, strong data‑management and reporting skills, and advanced proficiency in SQL and Power BI. You can manage large, complex datasets with precision and confidence.

You understand database design, system architecture, data models and are well‑versed in GDPR, data protection and corporate governance requirements. You can translate complex analysis into clear, actionable insights and use your communication and influencing skills to engage both technical and non‑technical audiences.

Accuracy, clarity and consistency are core to your work. You spot risks early, propose improvements and keep our data systems robust and compliant. A natural collaborator, you build trust and guide colleagues at all levels in adopting better data practices.

Above all, you reflect the Council’s values:
Putting Communities First, Respect, Integrity and Working Together – using data not just as information, but as a driver for smarter, fairer and more transparent decision‑making.

At RBKC we invest in our people, our communities and our future. This is an exciting opportunity to lead how a London borough uses CRM data to power better, fairer decisions. You will shape data governance from the ground up, ensuring that every service and digital interaction is supported by trusted, high‑quality information.

We support you with training, leadership development and access to the We Are Learning Hub, enabling you to build your technical and leadership skills. You will enjoy the flexibility of hybrid working – typically balancing your week between the borough office and remote work – and be part of a team that values collaboration, curiosity and impact.

Your work will have real‑world outcomes: ensuring transparency, improving efficiency and helping services deliver with confidence. You will be building the foundation for a smarter, more connected Council – one that puts residents first, every time.

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen…