Senior Service Manager - Cyber Security

Location: Manchester (hybrid with 60% office attendance)

Salary: £46,062 plus skills allowance of up to £8,300

Advert Close Date: 17th March 2026

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property. Home Office Cyber Security (HOCS) is the team that ensures all this is done safely and securely, by mitigating and minimising disruption due to cyber incidents.

As a Senior Service Manager within the Cyber Security Operations Centre (CSOC), you will liaise with internal and external, senior and 3rd party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.

You will have a strong background and experience in IT Service Management, enjoy working in a fast-paced environment and be proactive and adaptable. Using your strong knowledge and expertise, you will effectively influence change within one of the largest government organisations and have the opportunity to manage national critical services.

You will interface with HOCS Colleagues, Service Architecture & Transition, Service Operations & Programme Portfolios to assure the delivery of the service(s) you are responsible for, ensuring the quality of the service being delivered meets the business needs.

As a Senior Service Manager with the CSOC your main day to day responsibilities will be:

• Ensuring that the customer receives the highest level of service from the CSOC and HOCS teams and managed suppliers, promoting a culture of customer satisfaction.
• Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
• Effectively communicate and collaborate with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
• Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
• Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
• Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
• Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately.

You’ll have a demonstrable passion for Service Management, with the following skills or strong experience in:

• Understanding Service Management and agile and other project methodologies and models.
• Using your understanding of the different communication channels and formats to effectively engage with various audiences, adapting your approach where required.
• Understanding how your current work fits into broader CSOC and HOCS contexts and strategies so that deeper underlying problems and opportunities can be identified.
• Using commercial agreements to manage suppliers and ensure that we get the most out of the contract in order to deliver value.
• Ensuring actual costs of running a service are within budget, highlighting any financial risk due to overspend or opportunities due to under spend.
• Driving continual service improvements through the measurement and challenge of services and processes, tools and capability.
• Understanding of SIAM Lean, Agile and Dev Ops principles within a Product‑centric delivery model

Find out more information at: benefits - Home Office careers, but some of the primary ones are:

• A civil service pension with an employer contribution of 28.97%
• In‑year reward scheme for one‑off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• 8 days of public holidays, plus 1 additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home‑based working. This is a non‑contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.

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