LAN & Wi-Fi Engineer L1

Job Title:

L1 Network Engineer (LAN & Wireless)

Experience Level:  1–3 Years

Job Summary:

We are seeking a  L1 Network Engineer  to provide technical support for Enterprise LAN & Wireless (Wi-Fi) Infra. The ideal candidate will be responsible for monitoring network health, troubleshooting connectivity issues, and acting as the primary point of contact for field engineers and end-users. This role requires strong theoretical knowledge of networking protocols (CCNA level) and the ability to diagnose issues remotely using CLI and monitoring tools

Key Responsibilities:

Monitoring & Incident Management (L1 Operations)
Ticket Handling:  Acknowledge, categorize, and resolve network incidents within defined SLAs using ITIL-based ticketing tools (e.g., Service Now, Remedy).
Health Checks:  Perform daily health checks of critical devices (Switches, Wireless Controllers) and ensure stability of Data and Voice services.
Backup Management:  Ensure weekly configuration backups of critical network devices are successfully executed.
Coordination:  Act as the bridge between on-site Field Engineers, ISPs, and Senior L2/L3 Network Architects during critical outages.

2 LAN (Switching) Support
Remote Troubleshooting:  Diagnose Layer 1/Layer 2 issues remotely, including cable faults, port errors, and VLAN mismatches.
Configuration:  Perform basic switch port configuration (VLAN assignment, Port Security) and assist in IOS/Firmware upgrades under supervision.
Device Management:  Troubleshoot Spanning Tree Protocol (STP) issues and manage IP connectivity for peripherals (IP Phones, VC equipment, Security Controllers).

3 Wireless (Wi-Fi) Support
Connectivity Support:  Troubleshoot user issues related to Wi-Fi signal strength, authentication (802.1x), and roaming.
Infrastructure Management:  Remotely manage Access Points (APs) and Wireless LAN Controllers (WLC).
Implementation Support:  Review Site Survey reports (e.g., Air Magnet) and guide Field Engineers remotely during the installation of new APs.