Centralized Services Engineer

Centralized Services Engineer
At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We support leading media and enterprise organizations by delivering secure, high-performance infrastructure and managed services that power mission‑critical operations.

We are seeking a Centralized Services Engineer to support and enhance client environments through proactive monitoring, automation, documentation, and process standardization. This role plays a key part in maintaining operational excellence across our Managed Services client base.

Job Summary
The Centralized Services Engineer is responsible for supporting remote monitoring platforms, enforcing change management standards, maintaining cybersecurity posture, and ensuring infrastructure reliability across multiple client environments.

This role acts as an escalation point between Service Desk and Senior Engineering teams and requires strong communication skills to interface directly with Managed Services clients when needed.

Key Responsibilities
Remote Monitoring & Managed Services

Support and maintain remote monitoring and management platforms across client environments

Administer endpoint and network monitoring tools

Support Endpoint Detection & Response (EDR) and Mobile Device Management (MDM) platforms

Manage Backup as a Service solutions, including verification and test restores

Maintain accurate and up-to-date client documentation and IT process standards

Security & Firewall Management

Configure and troubleshoot firewalls and switches (Palo Alto and Fortinet preferred)

Monitor security advisories and implement improvements based on cybersecurity best practices

Maintain vulnerability management and security posture across client systems

Patch & Change Management

Execute and verify server and workstation patching routines

Enforce structured change control for firewalls, Microsoft 365, and network infrastructure

Maintain system reliability through proactive monitoring and remediation

Scripting & Automation

Develop and maintain Power Shell scripts to automate maintenance tasks

Support RMM tool deployment and configuration across environments

Contribute to automation initiatives to improve efficiency and consistency

Process Improvement & Documentation

Identify opportunities to improve infrastructure reliability and documentation standards

Maintain SOPs and internal documentation for Centralized IT Services processes

Qualifications

Experience working in a Managed Services Provider (MSP) environment

Strong experience with RMM, PSA, and related MSP tools

Experience supporting Windows, macOS, and Linux environments

Experience with Microsoft 365 and Google Workspace administration

Experience with hypervisors including VMware, Hyper‑V, or Proxmox

Familiarity with enterprise storage and NAS systems

Experience with IdP/SSO solutions (Okta, Microsoft Entra preferred)

Understanding of SAML, OAuth, OIDC, and related authentication protocols

Strong written and verbal client communication skills

Work Environment
This is a remote position based in the United States or Canada. Occasional travel may be required based on business needs.

Compensation & Benefits
GPL Technologies offers competitive compensation based on experience, comprehensive benefits, 401(k) and paid time off.

Above all, you’ll be part of a collaborative engineering team focused on delivering secure, reliable, and high-performance infrastructure solutions to creative and enterprise organizations across North America.

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