ServiceNow Technical Consultant

Company Description
Oblytech is your all-in-one IT partner, specializing in Service Now and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in Service Now and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, Dev Ops & automation, project management & business analysis, and QA services.

About the Role:

Oblytech is seeking  Service Now Technical Consultants  with advanced expertise in   ITOM/CMDB/Discovery, ITAM , and integrations. You will play a critical role in supporting a  large US-based customer  through a 24x5 support. This role involves support, development, testing, defect resolution, and optimizations, requiring in-depth knowledge of the Service Now platform and its capabilities.

This is a dynamic opportunity to collaborate in a  global support model , ensuring seamless operations and high-quality service delivery.

Key Responsibilities:

Provide  support coverage  through addressing incidents, service requests, and system issues.
Manage and maintain modules across     ITOM/CMDB/Discovery  , and ITAM , including configuration, customization, and updates.
Collaborate with customer teams to handle development, testing, defect resolution, and ongoing improvements.
Design, develop, and deploy custom applications using  Service Now Studio  and scoped applications.
Create and maintain  Service Catalogs, Workflows, and Orchestration  for enhanced automation.
Monitor and optimize system performance, including  Discovery, CMDB , and event management processes.
Develop and maintain integrations with third-party systems using  REST, SOAP APIs , and  Integration Hub .
Manage  Access Control Rules (ACLs) , system security configurations, and platform governance.
Perform upgrades and implement new features as required by the customer’s roadmap.
Document resolutions, processes, and configurations to maintain knowledge continuity.
Work collaboratively with India and Australian teams to ensure seamless handoffs and continuous support.

Required

Skills and Experience:

Experience:

5+ years of hands-on Service Now platform experience with in-depth knowledge of:
ITSM :
Incident, Problem, Change, Knowledge, Service Catalog, and Request Management.
ITOM : CMDB, Discovery, Event Management, and Cloud Management.
ITAM :
Hardware Asset Management (HAM), Software Asset Management (SAM), and Contract Management.
Integrations using  REST, SOAP APIs , and  Integration Hub .
Scripting:  JavaScript, Glide APIs, Jelly, and Business Rules .
UI customization:  Service Portal, Widgets, and Dashboards .
Reporting and analytics:
Performance Analytics and Metrics Configuration.
Development

Skills:

Proven experience in building custom applications and workflows using Service Now Studio.
Support

Skills:

Level 2/Level 3 support experience for enterprise Service Now implementations.
Shift Readiness:
Flexibility to work in rotational shifts covering global time zones.
Strong interpersonal and communication skills to collaborate with teams across India, Australia, and the US.

Certifications:

Service Now Certified System Administrator (CSA) or higher certifications (e.g., CAD, CIS).
ITOM/ITAM-specific certifications  (e.g.,CIS-Discovery, CIS-HAM, CIS-ITSM.) are highly preferred.

Why Join Oblytech?
Remote Work Possibility:  Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly.
Comprehensive health insurance fully covered by us
Be part of a globally distributed support team working with high-impact enterprise customers.
Exposure to cutting-edge Service Now modules, integrations, and application development.
Competitive compensation and growth opportunities in a fast-paced IT consulting firm.