Senior Technical Account Manager - Europe

Overview

Trustpilot seeks its first Technical Account Manager (TAM) for Europe. You’ll be the go-to technical partner for our biggest and most complex customers across Europe, ensuring integrations are rock-solid and technical performance is top-notch.

• You’ll partner with leadership to define best practices, workflows, and what excellence looks like for technical account management at Trustpilot.
• Oversee technical setup and API configurations for top-tier European enterprise clients, ensuring a seamless go-live.
• Serve as the primary technical point of contact post-launch, ensuring performance, uptime, and swift issue resolution.
• Partner with Customer Success Managers to monitor product usage and ensure customers are leveraging our technical capabilities to meet business goals.
• Represent the technical needs of our most complex customers to Product and Engineering teams, driving prioritization of platform improvements.
• Manage escalation paths and coordinate the resolution of critical technical incidents with speed and transparency.
• Work across borders with Product, Support, and Success teams to deliver a cohesive, world-class customer experience.
• Surface recurring issues and ideas to enhance platform reliability and customer outcomes.

• Strong English skills.
• You are eager to shape a new function, comfortable with ambiguity, and excited by building processes from the ground up.
• Proven experience in technical account management or solution support within complex SaaS or web technology environments.
• Solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST).
• Experience partnering with enterprise clients across European markets; additional European languages are a plus but not required.
• Strong troubleshooting skills and the ability to translate tech-speak into clear business value for C-level stakeholders.
• Customer-centric mindset and ability to work with internal engineering teams and high-value external partners.
• Comfort using Salesforce, ticketing systems (like Zendesk or Jira), and data analytics tools.

• Competitive base salary + holiday allowance, commission structure, bonuses and benefits.
• Ongoing career development, training and one-to-one coaching via our in-house enablement team.
• 25 days annual leave.
• Hybrid working model: 3 days on site and the rest from home.
• Commuter / work-from-home allowance.
• 2 volunteering days per year to support causes you care about.
• Well-being resources and apps such as Headspace and Blinkist.
• A friendly, local office in Amsterdam within an international, social environment.

We’re committed to creating a diverse, equitable and inclusive world of work. We’d love to hear about your experiences and how you will contribute to our culture. Even if you don’t meet all requirements, we’d still like to hear from you.

Trustpilot began in 2007 with a simple idea: to be the universal symbol of trust, bringing consumers and businesses together through reviews. We help consumers make the right choices and businesses to build trust, grow and improve. We have more than 300 million reviews, 64 million monthly active users, and offices around the world. We are an equal opportunity workplace with diverse perspectives and ideas.

Join us at the heart of trust.