Sr UX Researcher- Remote

The Role

We are looking for a Sr. UX Researcher who owns their space, moves quickly, and drives real product decisions within the secrets management space. This role is the primary customer advocate for our password management capabilities. You will identify meaningful problems across the ecosystem, deliver actionable insights, influence what gets built, and ensure research shapes product direction and prioritization. You will operate in a high‑velocity environment where speed and clarity matter.

• Own UX research for Beyond Trust’s password and secrets management capabilities.
• Identify and prioritize high‑impact problems across both administrator and end‑user experiences.
• Deliver fast, high‑quality research that keeps pace with product development.
• Translate insights into clear, actionable recommendations.
• Influence roadmap and prioritization decisions through evidence and a strong point of view.
• Partner closely with Product, Design, and Engineering to shape problem definition and solution direction.
• Act as the primary customer advocate in product discussions, ensuring user needs are represented across multiple user types.
• Push back on assumptions and challenge decisions when they are not aligned with user needs.
• Conduct end‑to‑end research using a mix of methods.
• Synthesize qualitative and quantitative data to uncover high‑impact opportunities.
• Build strong relationships with PMs, designers, and engineers to ensure research is trusted and used.
• Operate independently and manage multiple high‑priority efforts without heavy support.

• 5–10 years of experience working on complex enterprise or B2B products.
• Proven experience driving product decisions through UX research.
• Strong working knowledge of enterprise software and complex administrative workflows.
• Experience or familiarity with cybersecurity domains such as password/secrets management, credential storage, rotation, and lifecycle workflows.
• Experience delivering both qualitative and quantitative research.
• Demonstrated ability to operate at speed and deliver actionable insights.
• Experience influencing stakeholders and navigating strong opinions.
• Exposure to AI methods for expediting research.

• Excellent communication and storytelling skills.
• Strong ability to influence without authority.
• Comfortable working in fast‑paced, evolving environments.
• Highly self‑directed and accountable.
• Able to manage multiple priorities and deliver consistently.

• You don't wait to be told what to research; you identify the problems that matter.
• You are comfortable forming and defending a point of view.
• You prioritize clarity and impact over perfect methodology.
• You know how to balance speed with quality.
• You can navigate strong personalities and still advocate for the user.
• You focus on outcomes, not just activities.