Desktop Support Engineer

Job Description

• Providing day‑to‑day desktop support for Geneva and its remote offices related to End User Computing (hardware, software, telephony, mobile, and printers).
• Install, configure, and maintain workstations, hardware and software:
  Windows 11, M365 Office, trading apps, macOS.
• Support market data applications:
  Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE.
• Prepare new joiners, including account creation, desk setup, PC/laptop builds, applications, telephony, and network connectivity.
• Manage iPhones, computers, printers, scanners, and other hardware.
• Follow and maintain application deployments via SCCM, Intune, and other MDM applications.
• Analyze incidents/requests and contribute to continuous improvement.
• Design and build custom internal tooling to empower help‑desk teams.
• Document standards and follow procedures.
• Work on a shift rotation pattern, including work beyond normal business hours and being on call.

• Preferably at least five years of experience as a senior desktop support or similar role.
• Strong experience supporting a Microsoft environment:
  Windows OS, MS Office products, M365.
• Experience working with EUC networks: patching, Wi‑Fi.
• Experience administering and managing Active Directory, AAD, Intune, GPOs, Exchange 2019, SCCM.
• Experience supporting telephony systems: MS Teams Voice, Cloud9 turret, Air Watch, and Intune.
• Experience supporting A/V technologies:
  Logitech, Teams Rooms.
• Experience with virtual environments:
  Citrix, VMWare VDI, AVD.
• Experience supporting trading applications:
  Trayport, Reuters, Bloomberg, ICE (Fidessa and E‑Star a plus).
• Understanding of cloud technologies:
  Azure, AWS.
• Understanding of macOS.
• Excellent communication skills; collaborative and inclusive.
• Experience with Power Shell beneficial.
• Automation creation experience advantageous.
• Good project management understanding.
• Experience working with vendors, providers, and other internal business teams.
• Education:
  
  Preferably a Bachelor of Science in Computer Engineering or related IT qualifications.

• Customer service oriented; white‑glove support level.
• Strong communication skills, both verbally and written in French and English.
• Technically minded with excellent triage skills.
• Highly responsive, energetic, and enthusiastic.
• Capable of prioritizing tasks and meeting critical deadlines.
• Structured and rigorous.
• Effective management under pressure.
• Excellent judgment and attention to detail.
• Flexible and available outside business hours.
• Team player with an open, non‑political style and high personal integrity.
• Automation mindset and self‑starter.