Incident & Problem Manager

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Zurich | Working from home up to 40% possible | Reference 7925

Do you want to work in a highly dynamic environment? Are you motivated to ensure reliable services and trusted communication for Swiss banks during critical situations? We are looking for a Business Incident Manager to join our BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. Be part of a team that values reliability, collaboration, and ownership in delivering stable and customer-oriented services.

• Assess incidents from a business and client impact view, complementing technical handling by control center teams
• Ensure clear and timely communication, preparing incident updates and reports for clients and internal stakeholders
• Coordinate follow-up actions and support transition to problem management, ensuring proper documentation and closure
• Act as interface between operations, IT teams and external providers during incidents to align priorities and actions
• Participate in 7x24 on-call duty, supporting business-critical incidents outside standard working hours

• Experience with IT service management frameworks such as ITIL or similar structured incident processes
• Strong understanding of service operations and business processes; additional experience in payments or transaction processing environments is a plus
• Ability to structure complex information and communicate clearly to different stakeholder groups
• High level of ownership and accountability when handling critical situations and time-sensitive incidents
• Needed Language
  
  Skills:
  
  English and German (spoken and written)

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.