Technology Delivery Manager

Technology at Primark

Because we strive to put people first. Culture, our way. What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively shaping the next wave of advancements.

Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

Let’s talk lifestyle:
Healthcare, Pension, Potential Bonus, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

This role is a hybrid opportunity, offering 1-2 days Working from home.

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:

• Led the end‑to‑end delivery of a major, business‑critical transformation across people, process and technology, aligned to Customer Availability objectives.
• Owned full project delivery including scope, timelines, milestones, resource planning and management of critical dependencies.
• Established and governed robust delivery frameworks, with strong risk, issue and escalation management to ensure on‑time, high‑quality outcomes.
• Engaged and influenced senior Primark stakeholders and third‑party vendors to drive alignment, commitment and delivery momentum.
• Directed multi‑functional internal and external teams, ensuring clear accountability, transparent progress tracking, KPI reporting and budget control.
• Embedded change management, communication and training into delivery while championing the Primark delivery methodology and continuous improvement.

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Degree‑educated with 10+ years’ Project/Programme Management experience delivering complex, large‑scale technology and business transformations, ideally within a Retail environment.
• Strong delivery of technology‑enabled change, including SaaS configuration, systems integration, deployment, and end‑to‑end implementation.
• Extensive hands‑on experience across all testing phases (ST, SIT, E2E and performance testing), as well as cutover, go‑live and post‑implementation support.
• Proven expertise in process redesign, operating model change, and pragmatic application of Agile, Waterfall and Hybrid delivery methodologies.
• Exceptional stakeholder engagement skills, with a strong track record of influencing senior leaders, managing cross‑functional teams and third‑party vendors.
• Commercially astute leader with strong resource planning, budget management on multi‑million‑pound programmes, high resilience, emotional intelligence and collaborative leadership style.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead.

And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.