Digital Technical Officer

This role has a starting salary of £36,873 per annum based on a 36-hour working week.

Are you passionate about creating clear, accessible digital experiences that make a real difference to how people interact with Place services? Join our Place Support Team and play a key role in shaping high‑quality online content that supports strong customer journeys and informed decision‑making.

This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home, or remotely.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents. About

The Role

As a Digital Technical Officer within the Place Support Team, you will support the development, maintenance and continuous improvement of our digital content and platforms. You will help ensure our online presence is accurate, accessible and engaging, supporting Place priorities and enabling effective customer journeys.

Working closely with Subject Matter Experts, Systems colleagues and external suppliers, you will contribute to the delivery and improvement of digital services that meet user needs and evolve over time.

Key Responsibilities

Create and develop online content including engaging and informative text, images and multimedia.
Provide advice and guidance to colleagues on web policies, techniques and best practice to ensure all online content adheres to the highest standards of quality and compliance.

Monitor and moderate digital interactions on our online platforms, answer queries from customer-facing colleagues and support continuous improvement.
Gather data and perform customer analysis for regular reporting to support digital project design and benefits tracking. In this role, you will play a key role in coordinating digital content and supporting colleagues to deliver effective, user‑focused online services.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills:

Significant experience of creating and developing accessible web content.
Strong ability to provide advice and guidance on web policies, techniques and best practices.

Experience of producing high quality reports and presenting findings in a clear and concise manner.
Track record of proposing and delivering improvements through feedback and analysis findings.

To apply , we request that you submit a CV and you will be asked the following four questions:

Describe a time you worked to create or improve webpages. What was the purpose, what was your role and what was the outcome?
How do you ensure content is both engaging and compliant with web standards and accessibility guidelines?
How do you gather and use customer insights to inform web content or digital project decisions?
How do you stay up to date with best practices in web content creation and digital project management? The job advert closes at 23:59 on 25/05/2026 with interviews planned to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs