IT Support Engineer Job Lusail Al Daayen Qatar,IT/Tech

Location: Lusail

The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.

Technical Support & System Maintenance

Provide tier‑one technical support to end users via phone, email, or in person.
Install, modify, and perform minor repairs on computer hardware and software systems.
Monitor hardware, software, and system performance metrics to ensure optimal operation.
Update computer software and upgrade hardware and systems as required.

Network Design & Implementation

Assist in the design and implementation of networks, ensuring compatibility and performance.
Support Wi‑Fi and LAN connectivity, including configuration and troubleshooting.

User Consultation & Training

Consult with users to determine appropriate hardware and software needs and assist in placing orders.
Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.

System Testing & Compatibility

Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.

System & Asset Management

Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
Arrange and set up conference calls and meeting rooms as needed.

Remote Support

Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.

Documentation & Process Improvement

Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention.

Qualifications

Minimum of 4 years of experience in IT service support or a related role.
Strong understanding of computer hardware, software systems, and IT service management.
Experience in updating software and upgrading hardware and systems.
Proven ability to troubleshoot and resolve complex IT issues.
Knowledge of network design and implementation.
ITIL, Network+, MCSA, and CCNA certifications are advantageous.
Excellent communication skills, with the ability to train and support users at all levels.
Ability to work independently and as part of a technical team.
Strong organizational skills and attention to detail.

Benefits

Global Vibes – Collaborate with a worldwide crew.
Brain Boosters – Learning budgets, access to courses, and tools for your growth.
Flexible Time Off – Generous leave and wellness policies.
Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

We’re certified as a Great Place to Work®, a recognition that celebrates a culture built together where people come first, always.

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace.

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