IT Support Engineer

The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.

• Provide tier one technical support to end users via phone, email, or in person.
• Install, modify, and perform minor repairs on computer hardware and software systems.
• Monitor hardware, software, and system performance metrics to ensure optimal operation.
• Update computer software and upgrade hardware and systems as required.

• Assist in the design and implementation of networks, ensuring compatibility and performance.
• Support Wi Fi and LAN connectivity, including configuration and troubleshooting.

• Consult with users to determine appropriate hardware and software needs and assist in placing orders.
• Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.

• Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
• Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.

• Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
• Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
• Arrange and set up conference calls and meeting rooms as needed.

• Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.

• Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
• Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention.

• Minimum of 4 years of experience in IT service support or a related role.
• Strong understanding of computer hardware, software systems, and IT service management.
• Experience in updating software and upgrading hardware and systems.
• Proven ability to troubleshoot and resolve complex IT issues.
• Knowledge of network design and implementation.
• ITIL, Network+, MCSA, and CCNA certifications are advantageous.
• Excellent communication skills, with the ability to train and support users at all levels.
• Ability to work independently and as part of a technical team.
• Strong organizational skills and attention to detail.

• Global Vibes - Collaborate with a worldwide crew.
• Brain Boosters - Learning budgets, access to courses, and tools for your growth.
• Flexible Time Off - Generous leave and wellness policies.
• Agile Everything - Scrum isn't a buzzword here. It's how we roll, from product to ops.

We're certified as a Great Place to Work , a recognition that celebrates a culture built together where people come first, always.

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world class quality and a safe, supportive workplace.