Technical Support Manager - Warehouse Automation

Technical Support Manager - Warehouse Automation

£80,000 - £100,000 + Bonus

UK-Based | Global Remit

An exciting opportunity has arisen for an experienced Technical Support Manager to join a growing automation business delivering warehouse automation and control systems across the UK, Europe, Canada, and Australia.

This role will take ownership of the day-to-day management and continuous improvement of the global technical support function, ensuring SLA performance, effective escalation management, and consistent service delivery across multiple regions and third-party support partners.

Key Responsibilities

* Manage SLA performance, KPIs, and service delivery across all support contracts

* Coordinate escalations and major incidents across WCS and PLC support teams

* Oversee third-party support partners and OEM supplier relationships

* Lead service reviews and drive continuous improvement initiatives

* Maintain support processes, governance, and escalation procedures

* Support the onboarding of new sites, partners, and regions

About You

* Previous experience managing a technical support or service desk function

* Strong understanding of SLA management, incident management, and service delivery

* Experience managing third-party suppliers or support partners

* Technical understanding of automation, WCS, PLC, or industrial systems

* Excellent communication, organisational, and stakeholder management skills

* ITIL experience or certification would be advantageous

What’s on Offer

* Opportunity to join a growing and innovative engineering business

* International exposure across multiple regions

* Career development opportunities within a fast-paced technical environment