IT Support Engineer

About the Role

Our projects are more than just your opportunity to make your mark. They’re an opportunity to stretch, test and develop your expertise. Join our Ground Engineering Team as an IT Support Engineer for Sizewell C in Suffolk, and you’ll deliver complex work that really matters to our business, and the world around you.

Actioning of day‑to‑day Project IT activities including site visits with site mobilisation activities. Actioning of End‑user and IT Systems Support, and system security of GSA users on Sizewell sites, offices and remotely.

Note:

this is a site‑based role that requires 5 days a week on site.

• Support tasks and activity
• Support Call management: logging, escalation, resolution
• IT infrastructure and services: manage changes and troubleshoot all network connectivity, network services (printing and scanning), telephone, video and telephony conferencing
• Rollout IT: enabling new hardware (PC, screens, projectors, etc.)
• New user onboarding: prep new kits, connect new user to Office 365 platform and other IT services, install and configure software products, demonstrate use of the new environment, add mailbox to Outlook client, install/configure One Drive Sync, install/configure Office and other software, add/configure/verify printer on PC, etc.
• End‑user Support: via telephone, Teams, Email, remote tools, etc.; troubleshooting and information gathering on existing software products; assist project users in meeting‑room setup, user IT training and office facilities use.
• Escalation: 2nd tier escalation to Service Desk or IT Manager on behalf of users, including follow‑up with Service Desk and feedback to users
• Asset Inventory and admin: ensure receiving, inventory and allocation of equipment; processing leavers and damaged equipment, reporting.
• Procedures, Forms & Training: creating user procedures, training project users on IT services and production of digital record sheets
• Research and Development: find new ways of improving IT services to aid the project

• Experience in a team environment
• Experience in 0365 administration
• Very good written and verbal communication skills
• Excellent working knowledge of MS Office products including SharePoint and Power Apps
• Very good working knowledge of PCs, networks and internet cloud services
• Time and task management skills
• Can‑do attitude
• Willing to undergo training/orientation

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working where roles allow
• 25 days paid annual leave (pro rata)
• Family‑friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partner leave
• Pension, share incentive plan, volunteering leave, recognition schemes and more

As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabil