Technical Service Engineer Job Singapore,IT/Tech

Task Description

This role owns customer lifecycle in APAC region, with a focus on Japanese customers.
Customer lifecycle includes pre‑sales, delivery and service management. Main focus will be on customer engagements, which includes working across the full product suite (Connect).
You will bring great value to engagements with Japanese customers by leveraging your business‑level Japanese proficiency and cultural understanding.
As a collaborator you bridge the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations) and collect and assemble all customers’ technical requirements from a technological and topological perspective.
You provide feedback to in‑region leadership with regular and structured inputs and recommend the necessary investments in Japan to cover future customers’ needs.
You manage structural issues of customers’ products and take necessary steps to strengthen the resilience of the different services.
You are fully accountable for technical customers’ satisfaction (CSAT). You measure and analyse the customers’ satisfaction and craft improvement plans when necessary.

Your Profile

You have a bachelor’s degree in Engineering and relevant experience (3‑5 years) in the international telecommunication business or in operating mobile networks.
You have technical expertise in mobile data (IPX, LTE, SMS and signalling).
You are ready to travel for short trips in Asia for customer engagements.
You can develop and maintain a long‑term and trustworthy relationship with your customers and your colleagues within the company.
You can easily communicate with the customers in their own language and defend the company’s interests during negotiations with third parties.
You have very good presentation skills and can easily cope with different cultural specificities in a multicultural, innovative and changing environment.
You are customer‑focused, result‑oriented and stress‑resistant.
You have at least business‑level proficiency in Japanese and English.

Benefits

We are international, diverse and inclusive:
You will be part of a very diverse and international team. The BICS team counts around 55 different nationalities. Get to know different cultures while interacting with colleagues globally.
Our company culture is strong:
You will work in a dynamic environment where we encourage our people to embrace a growth mindset and empower them daily to bring new ideas, experiment and collaborate towards efficient innovation.
We invest in our people:
From talent programs and mentorship possibilities to learning and development channels, with a strong emphasis on internal mobility, we foster an environment where upskilling, career coaching and leadership development help you maximise your potential.
Remote and flexible working are part of our DNA:
We believe in the power of flexibility and autonomy. Our people make their own work arrangements, they generally come to the office two days a week and are free to work from home the rest. We also allow employees to work ten working days a year from their travel destination.
Our list of benefits is exhaustive because we know the offer makes a difference, our salary package is more than attractive:
- A competitive base salary and short‑term incentives (a yearly bonus linked to individual and company performance)
- Comprehensive insurances including hospitalization insurance, outpatient care insurance, life insurance, disability insurance and travel insurance, fully funded by BICS
- A supplementary pension plan, fully funded by BICS
- A flexible mobility package including a company car or car allowance, a mobility budget for flexible commuting including a fuel card, bike lease options, etc.
- A telco offer including free internet at home, budget for a mobile phone, a monthly phone plan and many discounts on the Proximus products catalogue
- Additional benefits such as meal and eco vouchers, 32 vacation days, corporate discounts through Benefits@Work, etc.
- Wellbeing at work: yoga and pilates classes, corporate events, etc.

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