Modern Desktop Product Engineer

Overview

We’re Kingfisher, a team of over 74,000 passionate people across our brands – B&Q, Screwfix, Brico Depot, Castorama and Koctasto – working to bring the purpose of Better Homes. Better Lives. For Everyone. to life. We are hiring a Product Engineer for our End User Services team. The role is predominantly operational‑focused 3rd line support that helps colleagues maximise modern desktop technology, balancing user needs with business goals to resolve complex technical issues and improve digital workplace services.

This role may be based at the Paddington or Southampton office, with an expectation of 12 days a month on site and travel between sites as required.

• Deliver and support modern desktop products and services, resolving complex incidents and contributing to improvements across incident, request, problem and change activity.
• Maintain stable, secure and evergreen services that align with agreed objectives, service levels and security standards.
• Deploy, configure and manage client devices and policies using Microsoft Intune, including support for corporate and personal devices.
• Provide technical guidance on the adoption of Microsoft Cloud services, helping users maximise value and adoption.
• Use Power Shell to administer systems and support automation, configuration and operational efficiency.
• Work collaboratively with internal partners, vendors and third‑party providers to shape, deliver and improve services.
• Share knowledge and progress across the organisation, promoting team achievements, road‑maps and new capabilities using collaboration platforms.

• Experience working in a third‑line technical support role (or similar) within a live service environment.
• Strong technical knowledge of modern desktop services, particularly Windows 11, Microsoft Intune and Autopilot.
• Practical experience scripting and administering systems using Power Shell.
• Working knowledge of Azure Active Directory, including Conditional Access and Enterprise Applications.
• Proven ability to analyse information, resolve complex technical problems and communicate clearly with a wide range of stakeholders.

The hybrid model blends home working for focus with time spent connecting and collaborating – roughly 60% of your time will involve in‑person collaboration.

• Private Health Care – up to family level cover with AXA, commencing within three months of starting or at annual renewal in April.
• Kingfisher Pension Scheme – immediate eligibility through auto‑enrolment; contribute 8% to receive a maximum 14% from the company.
• 25 Days' Holiday – 25 days per annum plus bank holidays, pro‑rated for part‑time colleagues.
• Staff Discount – 20% at B&Q and Screwfix, eligible after three months of service.
• Kingfisher Share Incentive Plan (SIP) – share ownership in a tax‑efficient way, available after three months of service.
• Life Assurance – x4 salary plus benefit equal to the value of your retirement account for active members, or x1 salary if not active.
• Competitive bonus scheme – aligned to the work level of the role.

We are committed to ensuring all colleagues, future colleagues and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression or sexual orientation.