Data and Systems Specialist

Job Title: Knowledge Data and Systems Specialist (Associate)

Location: Nottingham - Hybrid

Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces list. Hear from our team about what it’s like working at Capital One UK.

The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting in the essential data collection and reporting required to measure content effectiveness and system usage.

• Assist with the day-to-day configuration, user profile management, and maintenance tasks required to keep the knowledge platforms running smoothly and securely. You will help implement approved changes and new features.
• Extract raw data and assist in the preparation of standard reports and dashboards to track performance metrics and identify trends. You will support the team by providing data-driven insights into content usage and system health.

• System Maintenance:
  Assist in managing user profiles, system permissions, and system health to maintain the day-to-day integrity of the knowledge platform, including supporting and resolving events/incidents.
• Technical Implementation Assistance:
  Support the implementation of new platform features, configure new content templates following established guides, and assist with managing integration.
• Access Control Administration:
  Administer user access roles and permissions according to defined rules to control content visibility and manage content creation/editing rights within the platform.
• Search Optimisation Support:
  Assist with routine audits of search functionality, updating elements like synonyms and search boosting rules as instructed to improve basic search result relevance.
• Documentation Maintenance:
  Maintain, create and update existing technical documentation for the platform’s configuration and standard processes.
• Data Reporting and Dashboards:
  Execute the creation and scheduled distribution of standard reports and dashboards that track performance and knowledge metrics and evaluation.

• Content Gap Analysis:
  Collect knowledge and performance data to help identify potential content gaps, including leading knowledge eco-system feedback for content/platform iteration.
• Performance Measurement Assistance:
  Support the quantification of basic knowledge base impact, such as extracting data on ticket volumes before and after content releases.
• A/B Testing Support:
  Assist A/B testing and change initiatives.

• System and Content Stability:
  Low frequency of system and content issues or outages due to effective support and maintenance tasks.
• Search and CI Functionality:
  Successful execution of routine search tuning tasks that contribute to improving search results.
• Data Accuracy and Timeliness:
  Consistent delivery of accurate standard reports and data extracts according to the required schedule.
• Effective Support:
  Timely and effective logging, escalation, and resolution of technical support issues related to the platform.
• Documentation Currency:
  All assigned technical documentation is maintained and kept up-to-date.
• Impact Measurement:
  All updates and reports are tracked against key metrics to show how they support improving performance, help users find information, and support business goals.

This is a permanent position based in our Nottingham office.

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.

Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.

We invest in the…